Network Monitoring Software VOIP Reviews

Showing reviews of the top ranking products in Network Monitoring Software, containing the term VOIP
PRTG Network Monitor: VOIP
Callum Williams says in a PRTG Network Monitor review
Systems Engineer at Converse Pharma Group

We had sort of massive bandwidth bottlenecks, where our sites used VoIP telephonics. So, when something was throttling the bandwidth for one site, they wouldn't be able to make telephone calls. We had a few instances of that before we got the PRTG product in place.

We knew we need to invest in a new solution because of the amount of time that we were spending manually checking if devices were up or not, then troubleshooting those instances, and where devices went down. We realized that we could have seen these a lot earlier and spent a lot less time on them, thus allowing us to have more time to spend doing actual project work rather than dealing with the break/fix side of things.

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NETSCOUT nGeniusONE: VOIP
reviewer1070697 says in a NETSCOUT nGeniusONE review
Network Engineer at a comms service provider with 10,001+ employees

Before we were pretty weak in network KPIs. That's the area where we have improved as a result of the solution, based on the service.

The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.

It also provides the right people in our company with the right information in a single pane of glass view. There is always a place for improvement, but it does so. We have created a special dashboard for different teams so that each team has a relevant dashboard for the system.

In addition, nGeniusONE provides us with increased visibility while conducting an IT deployment. When we are launching a new node or a new application, it gives us a way to check that traffic has moved from one node to the other and that we still have the same level of traffic and the same success ratios.

It also helps us to get to root cause quickly, for sure, with the drill-down. If we see an issue on a KPI or we have an alert, we drill down to get into the special cases — tracing and that kind of thing — to detect the root cause.

Using nGeniusONE for unified communication application performance for VoIP helps us with uptime and user experience. We can see, for a given call, if it is a one-way or there are gaps.

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Prasanna Damodaran says in a NETSCOUT nGeniusONE review
Network Solution Architect at Agilent Technologies, Inc.

We have a direct internet connection (DIA) on most of the sites and nGeniusONE helped us with reviewing bandwidth depletion from the sites. Most of them were utilizing like 30 Mbps, but we were adding 100 Mbps. We went and collected data from all the sites using nGeniusONE, then we initiated a project for refacing the Mbps bandwidth, which gave us business revenue improvements. We reduced most of the sites' bandwidth and a lot of our spending (on unused bandwidth). This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth.

It's able to give me real-time data. We were working on a project a couple of days ago where we were able to compare the nGeniusONE data and the packet data. Initially, the network team was using the nGeniusONE tool. However, right now, most application owners and the application team have access to nGeniusONE. They want to see how the application performs under real-time. Therefore, we are definitely moving towards have the application team use it as well. The management is also really happy.

Especially with the pandemic situation, we asked most users to work from home. We set up a lot of SSL VPN clients on the AWS Cloud. We were just using the nGeniusONE to monitor the bandwidth and the packet flow to the data center. Then, users were reporting a lot of issues connecting through the SSL VPN client. So, we did some analysis using nGeniusONE. We tweaked and removed a lot of the bottlenecks, allowing the user to work from home comfortably. We also set it up AWS cloud to give us more back and forth data and users connected through SSL VPN. Based on that, we increased the licensing count on the SSL VPN because we saw a lot of users connecting through one region's VPN. Therefore, nGeniusONE has definitely helped us a lot during this pandemic time.

This solution is good about providing us with increased visibility while conducting an IT deployment. We set up a lot of wireless connections for our R&D users to get real-time data across the globe when they access the data center. nGeniusONE showed us how the traffic is going through the MPLS, and we can move that traffic to the DIA.

Using the nGeniousONE, we found out that most of our sites were not marking the traffic. Therefore, we took the packet capture from nGeniusONE to Cisco and worked with them to fix it.

We use it VoIP, video, and monitoring the contact center application performance. It has helped us with uptime and the user experience.

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Corvil: VOIP
SeniorNea968 says in a Corvil review
Senior Network Engineer at a financial services firm with 501-1,000 employees

Definitely understand how your traffic is flowing and remember that Corvil won't magically fix your latency issues, rather help you identify where they are and what impact they are having on your business. Corvil is only as good as the data you put into it, so if you're monitoring in the wrong places, for example, you're not going to pick up the whole story. The advice I would give is to educate your users. You don't just spend money and, miraculously, all your issues are fixed. Rather it will help you understand where your issues are. But to do that you have to know the various application flows, how they work.

Make sure you're monitoring the right places and that Corvil has all the right data, to a high level of detail.

Ideally we would like to use Corvil for other things, apart from just pricing-related stuff. For example VOIP and PTP. I'd like to use it more on the enterprise side. We've got a file-sharing issue at the moment between two locations and if we could get that traffic into Corvil it might be useful to help show us what's going on. There are some powerful analytics on Corvil, especially for network engineers, like the TCP side. We want to use it more for that. Maybe that means we buy another Corvil that is dedicated to those uses. That's where we'd like to go.

Regarding Corvil and productivity, in a small company like this we're not as siloed as they would be, say, in a big bank. Someone in my role is expected to know a bit about the trading side and a bit about protocols like FIX, etc. Corvil has changed the way we work in that it means that we need to know more about how the whole business works.

In terms of what it does, I'd give Corvil a ten out of ten. I've never seen a tool like it.

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DX Spectrum: VOIP
itarchit489981 says in a DX Spectrum review
IT Architect at a comms service provider with 10,001+ employees

We use this solution for monitoring both service provider networks as well as customer WAN / LAN / VOIP networks, including all kinds of SNMP-based edge devices.

The key solution to be solved is the correlation between all types of messages from all devices. We are receiving more than 1,000,000 SNMP messages a day across many types of domains.

Unifying the solution within our organization created a standard way of working and integration. We needed a centralized redundant solution for all of our domains, which requires an SNMP-based monitoring tool.

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CA Unified Communications Monitor: VOIP
IT Architect at a comms service provider with 10,001+ employees

The environment is scheduling, checking and setting out alerts, and if there is an alert, you see it on the dashboard. The dashboard is being checked regularly, and it's the final test to let us know if we're doing this very good or not. If a VOIP quality degradation is detected, an automatic incident creation will be executed.

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Accedian Skylight: VOIP
Mario Oosters says in an Accedian Skylight review
Network Architect at a recruiting/HR firm with 501-1,000 employees

In terms of network troubleshooting, not so long ago a new company started (IT hosted on our location), and one of them was complaining about QoS trouble with VoIP telephony. They decided to go with a cloud telephony solution where I did have no say in it. I had to tell them, "I have no idea how this thing works. I have no visibility into any of the management of that solution." They were complaining about bad voice quality. Normally, I shouldn't have been able to know anything about it. But I thought I would just put Skylight on it for a moment to have a look at what was happening. I changed the mirror for a while so that Skylight could see the traffic, and it didn't take long to figure out that there were a few agencies that the company was using that had, at certain moments in time, some notable packet loss and some bad MOS scores on the VoIP part.

With that information, I was able to go to the company that gave us the SIP trunk and tell them about it. They changed some parameters, because there was something wrong on their side, and it was fixed. 

Without that hard information it would have been pretty difficult to find things like that. Skylight is not used on a daily basis, but when it's used it usually helps to fix a problem pretty fast. I don't really have to look into multiple devices because it captures most of them. With that information I can usually say, "Okay, why is your server slow? Maybe you should not have all the thin clients asking every ten seconds about some server." If you have 1,000 thin clients, suddenly you have 100 requests every second.

That's what you can easily see with Skylight

I have no idea how much time it has saved when it comes to response time, but I am comfortable saying "a lot."

In terms of helping improve interaction between our network, server, desktop and database teams, we're all in the same boat. It has helped me a lot when they have had serious issues. It helps me to say, "You came to me with an issue, I found this information. Which points to a specific problem at some team".  It helps them, of course, in figuring out why something is slow/not working... It helps us saving time. We can look for a solution, not the problem.

In the past, we had some serious loads on a file cluster, which was mainly due to a few procedures doing some bad things, like passing through an entire directory and asking for every file in the directory tree one by one. While doing that, it continually opened and closed all the total transactions. So it was incredibly slow and incredibly heavy, because of one bad procedure. Skylight helped us a lot at that point in time, especially the server team, to figure out why the file cluster was slow. In the end it was a simple procedure creating havoc on the FILE Cluster. Hard to find when you can't see CIFS traffic.

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NETSCOUT nGeniusPULSE: VOIP
Grant Massey says in a NETSCOUT nGeniusPULSE review
IT Manager at a comms service provider with 10,001+ employees

We are using it for all our sites' access to applications and services within our organization.

We use the solution for unified communication application performance. We use Dialpad, to make test calls and it helps with uptime and end-user experience. We also use it for proactive monitoring of SaaS applications like Salesforce and Dialpad, which is our VoIP solution.

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Pandora FMS: VOIP
Carlos Nunes says in a Pandora FMS review
Telecomunicações at GoContact

I work in support and I handle several projects of telephony and VoIP. In this capacity, I need to have insight into my network environments.

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