Remote Monitoring and Management Software Features

Read what people say are the most valuable features of the solutions they use.
Peter Siegel says in a LogMeIn Central review
Associate Director of Information Technology with 51-200 employees
The most valuable feature of this solution is the grouping of granular and group permissions. View full review »
Jorge Mendes says in a Kaseya VSA review
Owner at a tech vendor with 1-10 employees
The remote management is quite good. Also, the patch management and service desk are great features of the solution. View full review »
Jorge Mendes says in a Kaseya VSA review
Owner at a tech vendor with 1-10 employees
* Administration * Maintenance * Patching * Monitoring * Helpdesk. View full review »
Giancarlo Scali says in a LogMeIn Central review
Project Manager with 11-50 employees
Unattended connection. View full review »
reviewer885933 says in a ConnectWise Automate review
Managing Director at a tech consulting company with 11-50 employees
The ticketing system is the most valuable feature. View full review »
Mark-Davis says in a ConnectWise Automate review
IT Manager at a construction company
Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US. View full review »
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
The alerting system: It helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc. We also find the scripting to be very valuable. Instead of some proprietary scripting language, such as what is seen in N-able, we are able to run batch files, PowerShell, and many other types of scripts. View full review »
Manager2152 says in a LogMeIn Central review
Manager
The Remote Control feature and file transfer feature. The Remote Control and the Rescue feature are the main ones that I use. View full review »
Integralafb7 says in a LogMeIn Central review
Integral Color Specialist
We support a large geographic area across the West Coast. We install our PCs at customer locations throughout the country and are able to support them remotely rather than having to travel to those locations. View full review »
MedicalBd8e4 says in a LogMeIn Central review
Medical Biller
I want to make sure the remote control is as up-to-date as possible, so they do not have any lag time when they are working on the computers in my office. View full review »
ITManage09b6 says in a LogMeIn Central review
IT Manager at a non-profit with 51-200 employees
Unattended remote assistance is the most valuable for us – I save travel time and money. As long as an employee leaves their computer on and connected to the Internet I can take care of things and have them all set to go upon their return. View full review »
Technoloae62 says in a LogMeIn Central review
Technology Director
The biggest thing is remote access, to be able to get inside our network to be able to fix problems. View full review »
Chuck Miller says in a LogMeIn Central review
Technology Coordinator at a government with 51-200 employees
Unattended Access, because I do a lot of support on machines that people are having trouble with, and sometimes I need to do that during non-working hours. I do not use it for remote printing. I do not use it for file transfers. View full review »
Presiden5c99 says in a LogMeIn Central review
President at a tech services company with 11-50 employees
Remote access, we can remote access our clients, the workstation servers. We also use the reporting. Everything we use in there is for remote access. That's really it. There are some other features, but I don't particularly use them. There's file transfer, I use that occasionally. Event logs, I'll use that occasionally. But mostly, I would say 90%, is remote access. View full review »
Director28cf says in a LogMeIn Central review
Director of Information Technologies at a tech services company with 11-50 employees
The ease of remoting into a server, to be able to have remote access. And also alerts. View full review »
ITDirect4a3a says in a LogMeIn Central review
IT Director
The security, that I can glance down and see quickly who's up to date on patches, and who has virus concerns. Also, that I have a solution for users to have remote access to their personal computers. View full review »
David Putz says in a LogMeIn Central review
President
Being able to dial in and transfer files for updates. View full review »
John-Robinson says in a LogMeIn Central review
Network Administrator
The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks. View full review »
Ownera7d5 says in a LogMeIn Central review
Owner
* Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature. * The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all. View full review »
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