Robotic Process Automation (RPA) Community Reviews

Showing reviews of the top ranking products in Robotic Process Automation (RPA), containing the term Community
Kofax RPA: Community
Karel Frank Artist says in a Kofax RPA review
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at DAPP.Design

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

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Automation Anywhere (AA): Community
AutoMan9843 says in an Automation Anywhere (AA) review
Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes.

In general, the security and role-based access control - credentials security - are also important. We have a high focus on security in the bank. It's obviously a very highly regulated environment, so security is a top priority for us. To be allowed to automate different processes, we need to have a good set of controls around who is allowed to do what, and what credentials people can and can't use. It allows us to manage access to make sure that we have full control.

Other things that I also find very useful are the Bot Store and the Apeople community. If we run into troubles, we can always ask the forum and get an answer. People know if there is a pre-existing bot in the Bot Store that we can use to solve a problem. It's very useful to take advantage of the community. When they launched the Bot Store, it was a unique thing in the RPA market and it is providing tremendous value to a lot of businesses.

Also, their MetaBot tool is a very useful building block. We call it Lego bricks, here in the Nordic region. So if you build a wheel for your car, you don't have to build three more, you just use the same wheel over again. That's very useful and it makes the development phase even quicker. I hear other people talking about how they're spending three months on one process and that's a bit crazy. We deliver new processes every week and we estimate a process should not take a lot more than two weeks. But on average, we're spending two weeks per process, to get from idea to production.

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ShripadMhaddalkar says in an Automation Anywhere (AA) review
Director of Operations at XLNC Technologies

I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I didn't get the right support along with the right documentation and KMS, then I would not be able to fix issues first on my own. If I'm not able to do this, then relying on the technical support would be the last thing that I would do. The technical support that Automation Anywhere provides is fantastic, especially their acknowledgment and response times. Their knowledge base articles are quite descriptive. You will be able to fix issues on your own if you are quite tech savvy. Even if you are not, then they're quite detailed enough to follow.

If you don't get the right support, then there is an escalation channel available which you can reach out to. There is a community, where get solutions. There doesn't seem to be any issues with the support currently being provided by Automation Anywhere. I find them quite responsible and available whenever I have issues.

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BPM Analyst at a financial services firm with 1,001-5,000 employees

The technical support is great. I have worked with a couple of different people who have been absolutely phenomenal, helpful, and have solved so many of our problems.

When I have a serious production support issue, if I need to escalate it, I usually receive a lot of good help from some great people to get our problem resolved. Sometimes, it takes a while, but I get it. Everyone's environment is different, and it's hard to know everything about how everyone has their architecture setup.

They've started up a user community recently. I haven't investigated that much. I really want to do that, but I always thought that a user community where the users of the product always get together, talk, sort of brainstorm, and come up with other suggestions for the tool would be great. However, I believe that has just been started. I just haven't had a chance to go look at it yet.

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Engineer0ae1 says in an Automation Anywhere (AA) review
Engineer at a healthcare company with 10,001+ employees

As you understand more and apply the tool to the processes, you will start to leverage the tool more quickly. 

I have looked at other tools, like UiPath. While I have not completely tested them, Automation Anywhere definitely has ease of use and a strong community available.

I have taken the developer courses and done certification in the Automation Anywhere University. It's really good and helpful and I was able to grasp things quickly by using it. I installed the Community Edition on my laptop and started using it straight away. It's very good.

I would rate the product at nine out of ten because of the number of uses. We have automated 30 to 40 processes. Those kinds of things have been very easy to automate using Automation Anywhere. We didn't need any other platforms. We were able to straight-out build all the bots. 

As I said, there could be more on the SAP integration side. Also, knowledge of the actual process of automating is not readily available outside. If they could build up their Knowledge Base more that would be helpful. That's where the real investment for the company is, not in automating the IT team's requirements. For example, if I automate an application for my IT team, that's one thing, but if I automate a business process and I'm able to provide them analysis and provide a report on something that the business really needs, that will help to deliver on the business side. There's a difference.

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Asif Hussain says in an Automation Anywhere (AA) review
Senior Project Manager / RPA Architect at Royal Cyber Inc.

When I started working on it, it was difficult to obtain a trial version (barrier to entry). Now, they have a Community Edition, which may make it easy to get started.

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ProductM6aa8 says in an Automation Anywhere (AA) review
Product Manager at a university with 5,001-10,000 employees

The Community Edition is also a good offering from the company.

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SeniorMada6d says in an Automation Anywhere (AA) review
Senior Manager Development at a tech services company with 501-1,000 employees

If you are looking into Automation Anywhere, get the Community Edition and play with it.

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RoboticPe593 says in an Automation Anywhere (AA) review
Robotic Process Automation Manager at Imerys

The support and user community need improvement. For example, it would be nice to have a place for those who create bots to have a place to share information and success stories.

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Bill Weathersby says in an Automation Anywhere (AA) review
Board member at Transform AI

No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate."

One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself. 

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Kalyan Bitra says in an Automation Anywhere (AA) review
CTO at Sage IT

One of the important from the community side of it is the Bot Store, which is one of the biggest factors that I can think of. It is like a marketplace. 

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Subrina Mahmood says in an Automation Anywhere (AA) review
Director, Corporate Financial Planning & Analysis at a financial services firm with 10,001+ employees

It was very easy. The Automation Anywhere community is extremely helpful with answering any questions that we had throughout the process, or any sort of concerns that we had. So, it really wasn't difficult at all.

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Sankarlal M says in an Automation Anywhere (AA) review
Consultant at Deloitte

The control room access gives the ability to create different roles, which helps when purchasing additional licensing.

Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly.

They recently launched a Community Edition, which is okay, but they should have done this a long time ago.

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Ravindra Kumar Muduli says in an Automation Anywhere (AA) review
Senior RPA Developer at ViS networks Pvt Lmt

It has IQ Bot, Meta  bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.

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Businessa5e1 says in an Automation Anywhere (AA) review
Business Technology Analyst at a consultancy with 5,001-10,000 employees

The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this. 

Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.

I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.

We need it to be intelligent on its own, and that is not possible with an RPA solution.

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Nachiketh Ramesh says in an Automation Anywhere (AA) review
Associate Consultant at a tech services company with 51-200 employees

One of the strongest aspects of Automation Anywhere is the ability to have custom MetaBots through images, or through the use of DLLs or APIs. This functionality was introduced in version ten.

This solution is easy to use and easy to learn compared to Blue Prism, UiPath, and others. You don't need to know C# or any other programming language. It is helpful because you can build DLLs, but if you don't then you can still manage. You can use Automation Anywhere from a non-coding background. If somebody is not familiar with RPA then they can still swoop in and get experience by doing automation projects.

They have a good community online with a lot of documentation and videos available. 

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Abdul Subhan says in an Automation Anywhere (AA) review
Senior Automation Engineer at Ryan india

The technical support team has been with me from the beginning of my journey with Automation Anywhere. I was not a good developer initially, so I give them all of the credit.

They have a very good support team. I would advise my colleagues to use the IT help desk as much as they can.

As developers, we have evolved. Initially, at the start of using automation Anywhere we had many struggles. We contacted support for some help and suggestions, and with the help they provided, we are now more comfortable with Automation Anywhere.

There were instances where they couldn't help me, but it was because of the task not being suitable for automation. I understand that there are hindrances in the evolution of a solution, but they helped wherever they could. I would say that in 80% of the cases, they were able to help me.

They need a better community support with online resources. Though, there are good resources in regards to other programming languages, such as Python, VBA, and .NET.

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Logeshbabu Jothy says in an Automation Anywhere (AA) review
Head Transformer at FLSmidth

They are already coming out with a community license, which is really good. That's something that I wish to have.

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AnkitAnand says in an Automation Anywhere (AA) review
Senior Consultant at a financial services firm with 10,001+ employees

I have worked with Automation Anywhere on nine versions, including the 10.3 and 10.7 versions. It has been improving all along as they make further releases.

Considering that experience, on a scale of one to ten, with one being the worst and ten being the best, I would rate Automation Anywhere somewhere around 8.5. It is one of the market leaders in their market segment. They have obviously proven their success and adaptability to the market enough to be very good at what they do. But I am scoring in terms of flexibility and in being more open-ended towards developer plans and preferences. In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options.

My advice to people who are considering Automation Anywhere as a solution, is that you have to approach a decision from the point of view of what you want to accomplish. You can just go out and pick up a tool, but you have to actually dig into it and work on it. Automation Anywhere is a very good tool because it helps you along the process. The kind of support that you get from the community, as well as the partner enablement team, is encouraging. You can take it step-by-step. There will be some handholding from Automation Anywhere team. Our status as members of the customer success team is in the future. That kind of support and community helps new partners, existing partner, or those who are looking forward to becoming a partner.

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Chetankumar K says in an Automation Anywhere (AA) review
Lead Consultant at a tech services company with 501-1,000 employees

With the Community Edition, a new user to RPA can utilize the tool and start learning how to use it.

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Gagnish Relhan says in an Automation Anywhere (AA) review
ETL Analyst at a tech vendor with 10,001+ employees

The primary use case is data extraction: How to extract the data and run the components alongside it.

I have been using version 11 Community Edition, which is good. After coming to Bangalore and this morning session, they showed an example of A2019, which is the latest version. That is a game changer. What we did not have in the previous version has included in this version. I had a little preview of all the changes, and I'm pretty impressed by it.

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Consulta48d2 says in an Automation Anywhere (AA) review
Consultant at Ernst & Young

Citrix automation is unstable. It is failing on a frequent basis. With the bot, they claim a lot of things, but it is not the real picture. It is not as powerful as they claim. It is not up to the mark.

Once I'm friendly with a tool, then I'll start checking the stability and power of it. It is not there with Automation Anywhere.

The management people don't know the technicalities. The actual tool is not as powerful as they claim. They are pitching the IQ Bot, but it's not as powerful or as fruitful in real world scenarios as it should be.

The user analytics are not analytics.

Their Community Edition is awful. Every second day, it will fail. It will become corrupt.

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Ayas Mohapatra says in an Automation Anywhere (AA) review
Automation Officer at a financial services firm with 51-200 employees

We have used Blue Prism and there are some differences between the two solutions. The first is that Automation Anywhere provides you free training, and Blue Prism does not. You have to take the time to attend class, and you have to pay for the software to do some hands-on. Even then, you don't know if you will get the latest version. On the other hand, with Automation Anywhere, you have the Community Edition. This is good enough for a beginner to learn on.

The recording feature in Automation Anywhere helps a lot because you don't have to build everything from scratch, brick-by-brick.

Finally, Automation Anywhere is evolving faster than Blue Prism.

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Mahaan Pai says in an Automation Anywhere (AA) review
IT Analyst at a computer software company with 10,001+ employees

I think that all the expectations I had for the new release of the product are covered in the coming version A 2019. I'm very happy about what I hear about it. I think once I use this A 2019 release, I'll come to know what the things are that I'll want in the future. We have access now to a community edition version, which I have to download and will be testing out shortly.

The first of the new features that I believe will do me the best is the customization of the commands. I can build my own package as per my convenience. Let's say we have a variable command. We already have the ability to use XML commands and we have some Excel commands that are provided by Automation Anywhere. Now Automation Anywhere is allowing us the opportunity to build something of my own in their environment and deploy that in production. Before I could imagine that component and not build or deploy it. I can build it now and that an important new feature for our progress.

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reviewer1205004 says in an Automation Anywhere (AA) review
Developer at a manufacturing company with 10,001+ employees

I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.

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Vince Marion Espinosa says in an Automation Anywhere (AA) review
Software Engineer Analyst at Accenture

I advise users or prospective buyers of this product to know more about the features they offer before diving in with this solution, pricing-wise. It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution. It will give them an overview of the features and functionalities that they will encounter when using the robot.

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Blue Prism: Community
Sharad Soni says in a Blue Prism review
Director Of Innovation at Quantum AI

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. 

Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice.

I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market.

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Sravani K says in a Blue Prism review
RPA Developer at SDLC Partners

I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications. They responded within one day.

For any technical questions that we have, we look at the forums for answers. Blue Prism have their own community and the forums are very good.

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UiPath: Community
Saif Ul Islam Khan says in an UiPath review
Sr Managing Consultant at Abacus Consulting

UiPath is best at its core and with the help of plugins from UiPath and community you get solutions to a lot of problems out of the box. I have tried couple of more platforms, but the easiness, diversity and flexibility that UiPath provides is unparalleled. 

In the recent top 50 enterprise application at g2crowd, UiPath is at 18th place and topmost in the automation platforms. 

I have done quite a lot of different real-time projects with UiPath. In one big project, there was a lot of loan applications from scanned documents. We used Abbyy Flexicapture for reading OCR and ICR text and we read it very accurately. It really boosted the moral and now we are automating the whole CAD department of the bank. 

Now we are looking forward to more complex processes and try using the ML and AI into it.

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FlorentSalendres says in an UiPath review
Senior Consultant at a consultancy with 201-500 employees

The product itself is relatable. UiPath is a fast growing company. It's incredible how they have grown over time. I remember starting two years ago with UiPath, and it was maybe 400 employees, and now it's very big. The product is stable. They have really improved it. They are very quick on resolving any issue. They are very helped by their community. On the other hand, RPA is not necessarily something easy. You need expertise to do it properly, but UiPath is giving all the resources to make this happen with the Academy, notably, and soon with their academic program.

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Daniel Lombard says in an UiPath review
Project Manager and RPA(Robotics Process Automation) Lead at a tech services company with 5,001-10,000 employees

I think we will probably make use of the community more, so asking questions within the community forum. I've not really had to engage with technical support directly apart from our sales person that we could ask questions from, etc., but generally, the technical questions are more posted onto the discussion forum and answers being given and taken from there.

Our proof of concept was done using PwC, and they've helped us build our proof of concept. The reason for that is they've delivered a piece of work where we wanted to see whether this has already been delivering a piece of work where this really fell into, so we engage with them often to help us deliver a proof of concept, and that was very successful, and of course that helped us roll up more into the business and taking a little bit more on internally rather than continuous support from PwC.

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Ramesh Menon says in an UiPath review
Co-Founder at Cevitr

We offer UIPath as one of our core technologies on a platform, through which we offer automation as a service. There are multiple use cases for our end customers on UiPath. It's one of our core offerings as a core product on a platform. I think UiPath as a production, it's obviously one of the leaders in the RPA space and there are quite a few technology features outside which are quite good for us. But I would say one of the key differentiators of the product itself is the community enablement of the platform. If you talk about how they enable write from their training, it is being opened for everybody to be able to enhance their skills to the new UiPath Go!, where people can come and collaborate and create and put compliments for others to share. The whole community enablement of UiPath is a fantastic way for customers to benefit and move forward.

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Iurii Shubin, PMP says in an UiPath review
Project Manager (Business Automation) at Intetics Inc.
  • Core activities
  • Excel activities
  • All the cognitive activities
  • Python and customer activities
  • UiPath Go! (good platform for the community for knowledge sharing)
  • UiPath Academy (best courses apart from other vendors).
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rpaaidev990480 says in an UiPath review
RPA / AI Developer at a tech services company with 10,001+ employees

The seamless development experience about the tool was great, and also the big number of packages and the community behind that backs everything.

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Milan Bangoria says in an UiPath review
Lead Technical Consultant (Team Lead) at L&T Infotech

Helped to automate legacy applications and the solutions built are very robust. Also, the support that we have got from the UiPath team is excellent. We have got a very large community base for multiple queries and hence, overall a good product to work and design solutions.

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Agenor Roris Filho says in an UiPath review
Business Analyst and Process Consultant, Test Lead at a tech services company

Initial setup is not complex. You can start learning to use the Community version of Uipath  Studio, before deploy production environment.

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Ezequiel Fernández Ponce says in an UiPath review
Senior Application Specialist at a consultancy with 501-1,000 employees

UiPath is not an open-source project, but it supports private enhancements and plugins. These allow the community to grow and encouraged people to contribute, with best practices. In my experience, the technologies that are supported by an active community, are those ones destined to succeed. This is clearly a great feature that the UiPath Studio platform has. Also, providing free training courses eases interested developers into adopting the technology.

Having an online Orchestrator instance for training purposes is great also.

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Arun Antony says in an UiPath review
RPA Developer | Automation Engineer at Atkins
  • UiPath has a Community Edition for learning and trialing out, available free of cost. 
  • UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost. 
  • UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production. 
  • The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.  
  • UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.

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reviewer1005867 says in an UiPath review
RPA Developer at a financial services firm with 10,001+ employees

I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.

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Sudarshan Amirineni says in an UiPath review
User
  • Desktop automation features and API services
  • Email services
  • Third-party vendor integrations, and
  • The community.
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Shubham Semwal says in an UiPath review
User at Larsen & Toubro Infotech Ltd.
  • Automating applications that the client requires in the project
  • Mostly automating day-to-day tasks which are like user-setup, user termination and password-reset in an application. 

We use the 2018 version. The community of UiPath is very supportive and active; that makes it very much understanding.

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NielsM says in an UiPath review
Consultant at Crossroad
  • The community edition
  • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.
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Ajay says in an UiPath review
Software Engineer at Cognizant

Learning RPA:

Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

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Indrajeet Yadav says in an UiPath review
User
  • Fast coding: completes the project very quickly
  • Easy to understand UiPath Studio and its components
  • All components are separate like UiPath Studio, Orchestrator, UiExplorer for creating complex selectors.
  • Easy to integrate a third-party library
  • UiPath has a community forum, and any member can provide solutions. The advantage of this is you will get a solution in much less time.
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reviewer1031013 says in an UiPath review
User

The license cost is has a community edition.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

Better documentation of the tool, since some frameworks adopted by the community of the tool is still very nebulous to understand. ReFramework, the main framework adopted by UiPath for better use of the tool is poor explained in Academy Advanced Course.

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reviewer1031583 says in an UiPath review
User
  • Easy installation, maintenance, and competitive cost
  • Active community, forum, and academy with resources for individual user development.
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Sanyam Jain says in an UiPath review
User

The first thing I dislike is it is not available in a Linux environment. I prefer to work on Ubuntu and would have liked if it is available for Linux systems. Secondly, There is very limited content on ReFramework on UiPath Academy. Assignments cannot be done just by reading the text. There must be a demo for ReFramework projects.

Suppose you have to work on open source development or Open Source project for a networking community. It requires to have a Bash. You cannot do that in windows. If you are running a script on daily basis for checking malware or something like that on your home networks using Linux (with the support of a GUI tool), you could automate it using UiPath if you had a Linux version of the UiPath RPA.

Secondly, when you learn for certification from the academy you have to pass level 3 in between. Which requires a good hands-on with re-framework.The academy lacks practice material for the same.

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HimanshuJain says in an UiPath review
User

I am an automation expert responsible for creating utilities which help support systems in easing down their business and saving lots of money with redundant efforts. Earlier, it was done using software code, but once I latched on to UiPath, I was overwhelmed with the ease, flexibility, integration, and support provided by it. 

Along with that, UiPath provides the best learning material and easiest learning curve making it one of the popular tools in the market. 

I also found the UiPath community forum very helpful which is a big plus for developers like us. The latest version of UiPath (Community Edition, v2019.2.0) contains a beta version of AI computer vision which we have just used, and I am sure that it's going to kill in the market with such an ease of recognizing UI elements. 

Additionally, now we can also retrieve the header of HTTP requests which was a must use case for our project, and it eased out a lot of re-work.

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FelipeRangel says in an UiPath review
RPA Developer at Global Hitss

UiPath is a simple tool to be used, has a friendly interface and at the same time powerful and useful to automate most repetitive processes. From an academy with training courses that enroll anyone who wants to join the RPA area, teaching from basic to advanced takes around 20 hours. Available features, integrations with other applications, and a large amount of community-made frameworks that are very active are the things that make UiPath more feasible to use or choose from its competitors: Automation Anywhere and Blue Prism.

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Wladimir Corrêa says in an UiPath review
Developer RPA at Student

We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

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Danish Ahamed says in an UiPath review
User

Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.

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reviewer1038762 says in an UiPath review
User

Lack of macOS support this far into the project lifecycle is distressing. While boot camp and alternatives exist, that's another hurdle to cross for client implementation. Additionally, it's hard to drive an open source community and not have the tools to connect with GitHub natively, while promoting paid corporate alternatives like TFS.

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Bhushan Wanhere says in an UiPath review
User

Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

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Rahul Miragi says in an UiPath review
User
  • The recording feature
  • Data scraping
  • Drag and drop
  • Browser capabilities
  • Help topics.

The community forum has really helped a lot.

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reviewer1040559 says in an UiPath review
User at a tech services company with 10,001+ employees

We built a use case out of the free community edition. There was a lot of support available from the community. Once we got the full-scale implementation, we were able to purchase a license.

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Anupam Mittal says in an UiPath review
Founder at Brontominds

I am using Community Edition which is free

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César Esquivel says in an UiPath review
Sub Process Manager at Rimac Seguros
  • Ease of use
  • Lots of activities that cover our needs
  • Free and online capacitation
  • The possibility to evaluate the product with the community version.
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reviewer1049547 says in an UiPath review
Assistant with 501-1,000 employees

The academy is free and offers a low threshold for getting on the UiPath train. The community adds to this as someone is always willing to help out or someone else already encountered the same problem and solved it.

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Khushal Chate TOSCA Certified Professional says in an UiPath review
Consultant at Wipro
  • Improved the speed of the execution of processes 
  • Eliminated human errors: The manual actions had caused errors in the Excel formula, and it was unknown to the business until the UiPath RPA tool was implemented. 
  • Development was easy with UiPath with the numerous inbuilt activities and support for custom activities.
  • Issue handling was easy with the help of documentation, community and the official support team.
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Ankit J says in an UiPath review
User

I use the community edition which is actually a freeware version.

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JAINSANYAM says in an UiPath review
Junior RPA Dev at University of Petroleum and Energy Studies
  1. Community
  2. Own software stack exchange platform
  3. UiPath Go! should be more reachable to developers.
  4. Incentives should be given on publication on UiPath Go!
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Mogens Oestermann says in an UiPath review
RPA Developer at Syddansk Erhvervsskole

We also evaluated Blue Prism, Kofax Kapow, and Automation Anywhere.

The biggest deciding factor to go with UiPath was its community.

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Bard Strom says in an UiPath review
Chief Digital Officer at Cutters As

We have not really used the support. We did spend a bit of time on the community forum, but that's about it. The community forum is pretty good. This is one thing which differentiates UiPath from the pack: It has a community and access to information.

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Jesper Kristensen says in an UiPath review
Business Analyst at Region Syddanmark

We are using multiple solutions for RPA within the whole region. UiPath is doing something right with its open community, sharing and involving users, then providing a platform for us to share our findings and snippets. That's the way to go and why I would recommend UiPath.

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KevinBrown says in an UiPath review
Project Delivery Manager at Deloitte

Due to the sensitivity of my project, I would like a new feature like some sort of generic interface or input where other UiPath users can examine our product or our situations and help us fix them. Some sort of official UiPath community within, where everyone can kind of help each other out.

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Director92ca says in an UiPath review
Director at a consultancy with 1,001-5,000 employees

Having a free Community Edition makes a difference. As long as you can get it installed, then there is no barrier to playing around with it and seeing what it can do.

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Conrad Tyson says in an UiPath review
Data Analyst at BAE Systems

I haven't found any problems specifically using the tool. I have only had a few errors, but that is because of personal mess ups when I'm creating processes and a field is messed up or a variable is incorrect. I haven't had any crashes or faults with the free Community Edition and the bot that it has come with.

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ProgramM054d says in an UiPath review
Program Manager at a government with 51-200 employees

We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the cloud. 

The technical support team is responsive.

There is a big community.

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Jaideep Gangui says in an UiPath review
Co-Founder and Oracle Fusion Middleware Architect at Fusion Applied

UiPath made it easy to learn their software. When we looked at a variety of RPA tools initially, UiPath was the easiest to get started with. It has good Academy content and an open platform, which is easy to download and start using (the Community Edition).

We have been looking at other RPA solutions, but we like UiPath quite a lot.

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Automati62f1 says in an UiPath review
Automation Engineer at a consultancy with 1,001-5,000 employees

The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area.

Also, the training that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are helpful. The community is a good way to see what others are doing and learn tips and tricks for the platform. That's very useful in comparison to other companies that do RPA but don't have robust training.

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Dhaval Shrimankar says in an UiPath review
Manager at Capgemini

I was providing feedback to one of the UiPath guys here at the UiPath 2019 conference. It relates to Studio, that it only works on Windows. It doesn't work on other platforms. I'm a techie by background. I don't hate Windows but I don't love it. It comes with the limitation that it is completely dependent on Windows. I would have loved if it were available on Mac or Linux or Unix. If it were a little bit more operating system agnostic, that would be great. I'm pretty sure they could be working on that.

I used the UiPath RPA Academy. I definitely had issues with it. The quizzes were outdated. Some of the responses that are being rated aren't accurate. I've griped on the community forums as well with a few UiPath folks. That was about five to six months ago. I don't know if they have enhanced it or made any changes since. If it's still in the same state, there is plenty of room for improvement.

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Jeremy Gilliland says in an UiPath review
Chief Automation Officer at JOLT

This is going to be an interesting answer, but the most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing.

The great thing about the UiPath RPA Academy is that it's not stagnant. Even though my first go at getting certified as a developer was three years ago, I literally have to go back the Academy and learn it every year because there are new features and new functionality. An example is the RE Framework they've incorporated. The living nature of the Academy gives a lot of value. But hands-down, the way that they give practical exercises, the fact that they give you applications you can download to learn how to interact with bots by simulating an actual operational environment, makes it a very impactful learning experience.

In addition, I find the solution easy to use. I have personal experience using all three of the major software vendors that are in this space right now, including Automation Anywhere and Blue Prism, and I would put UiPath as number-one, specifically from a learning perspective. I've been able to take people with absolutely zero technical background and quickly scale them up in a matter of weeks so they're building bots. I haven't been able to accomplish that same feat with the other platforms.

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Kalyan Appana says in an UiPath review
User

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

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Birinder Singh says in an UiPath review
Founder | RPA Solution Architect at Auxiliobits Technologies

UiPath is rich in features. The OCR feature is very handy to extract structured and semi-structured data from documents. A rich set of activities and an open platform is pretty helpful in creating solutions out of the box. The community forum is quite helpful in solving issues when they appear.

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Terry Yoo says in an UiPath review
Sr Finance BI Manager at Vulcan

We're starting within our finance group, so a lot of different processes in our finance group are being automated. Our main project was for our tax department, extracting data from PDFs and putting them into Excel.

We have two people involved with RPA in our company.

We just purchased this solution last week so we're still installing everything. We did automate four processes with the community edition. The length of time in development varied by the process. The longer ones required help from UiPath. They came on-site for the PoC, so that helped us out. Some other easy ones we just did ourselves within a couple of days.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it is a four. But with Studio X, I think it will probably be a five. I say four because as you get more complicated with your processes, you need to learn how to code and there's a brunt learning curve. A lot of people will get turned off by that. So, I made some good sessions with Studio X, it's all drag and drop, mostly, so that's perfect for the business users.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. We are actually in the process of taking it right now. It's good that they have something like that available. There are not that many who have aced it.

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reviewer1214580 says in an UiPath review
RPA Operations Lead at a energy/utilities company with 11-50 employees

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

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Robyn Albert says in an UiPath review
Assistant VP of Robotics at Open Logix

From what I have seen recently, I'm excited to try the Community and start building my own robots because it just looks like it's gotten a lot easier.

I am looking forward to one of the upcoming options, the dashboard. It will give us the productivity of the robot, which is something that I do myself right now. I record everything on each robot that runs and we keep metrics on it. These include how long it took to run, how many transactions it processed, and what the error rate is. Then I have to figure out ROI. So, the dashboard is huge and at the top of my list of things that I want to see.

We have a process for obtaining the right requirements for someone to follow. We go and observe the business and we record the process. That way, when we have to sit down and write the requirements, we can refer to the video and don't have to keep going back to the business because that is going to annoy them. We include the video when we send it to our developers and that way they have a visual for it, as well. When we put together formal documentation we show screen prints of where to click. After doing it a couple of times, one of our developers had this great idea to make things configurable so that we're not hardcoding a lot of stuff in there. With that configuration file, we just keep improving.

From a cost perspective, I can't speak to the advantages of attended robots because we do not have any. When I look up the pre-automation cost of doing a process versus post-automation, we give ourselves a two year ROI. We're not going to automate everything immediately, so we give ourselves a two year ROI and if it's going to be a positive ROI, we'll go with it. Of course, based on what it is, we'll prioritize. If it's a nominal ROI it will probably go to the bottom of our pipeline, but that's what we do when trying to evaluate initiatives.

My advice to anybody who is researching this type of solution is to try UiPath. Use the free version. I have a friend who does this as well, and I encouraged him to use the free download and do something simple. After it worked, they would up going with the product. With respect to the cost, you're going to recognize the savings immediately for the cost of the tool.

We are very pleased with this product.

I would rate this solution a ten out of ten.

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Patrick Graf Von Hardenberg says in an UiPath review
Senior IT Project Manager at Otto group

Two years ago, we evaluated Automation Anywhere and Blue Prism, in addition to UiPath. UiPath was the best overall solution then, and it still is now. It has a big community, and you can download the demo versions to start testing immediately.

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reviewer1214601 says in an UiPath review
IT Manager at a mining and metals company with 10,001+ employees

We are using Studio, Orchestrator, and bots.

We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.

We run automations in a virtual environment, but I was not responsible for the implementation.

With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.

We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.

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Nihal Khalifa says in an UiPath review
Operations Support Sr Manager at Etisalat UAE

We use Studio, the Orchestrator, and we have attended and unattended robots.

Our primary use case is automating back-office processes from the corporate side. One example is the automation for ticket closure for some of the customer complaints. We also use it to fill information gaps between systems. Instead of having information run through standard APIs, we have it copied over from one system to another.

We run automations in a virtual environment, and the implementation was pretty easy and quick.

We used the Community Edition before purchasing our license. From the point that we purchased our UiPath license until we had our first robot was approximately one week. We found it to be very easy and very fast. We, as a Contact Center, usually face a lot of problems when we suggest any requirements. When we started with RPA, it took approximately one month for a very complex process to be automated.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It is very easy. You can use the UI, or you can use APIs for the connection. In the end, you can do it.

On a scale of one to five, judging how beneficial it is, I would rate the training a five, for sure. In two or three weeks, an RPA developer can do everything.

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reviewer1214625 says in an UiPath review
RPA Developer at a tech services company with 1,001-5,000 employees

The most valuable feature of this solution is the training that is available. You can just access the resources.

There is a Community Edition of this solution, which is a plus. Some other vendors do not offer this or have just started offering it. Accessibility is the biggest thing.

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Lisa Bruecher says in an UiPath review
Manager at Vindelici Advisors GmbH

On a scale of one to five (where five is beneficial), I would rate the UiPath Academy as a four. There is some stuff that they could do better. I sampled the advanced, which is really difficult because it's just PDF. I had to use some YouTube videos to understand the framework that you need to pass for developer. They could do more videos on that.

They have three parts. The first is the foundation, and they are a lot of videos. The third part of it (advanced), there are no videos except one. That's only those PDF files, which you have to look and read through. I was like, "Okay, I probably can't do it." Then, I fell upon some community YouTube videos from other developers who just demonstrated it. This would be great if UiPath offered that, because I found out later that the developers made mistakes in their videos.

In the foundation, they get into much detail in the beginning. You're overloaded with information. You have to go through videos like three times to get it correctly. They could remove some stuff out of there. Those quizzes are really frustrating too. They are too detailed. If you sat with Uipath, you think it's really easy. However, it's not so much, if you get into those details.

Studio is a bit overwhelming in the beginning. They could get add some details, but not so many, into the foundation training. I've seen StudioX and loved the colors. Please get the colors into Studio. I loved the flow and that you got all these activities and colors too. It was so much easier. It was visually easier to understand where to click. It was really user-friendly.

I would rate the ease of use of the platform for automating our company’s processes as a four out of five (with five being very easy). I would rate it as a four because it didn't work in the beginning to get my bots active. I had to get into a lot of videos to get them running. I didn't understand how it needed to be designed or coded.

The Orchestrator training was much better, but I still somehow missed some details which I needed. However, it's not just do it, then it's done. You need some time to get into it. Though, it's much easier than Studio.

The integration with Outlook is not that good yet.

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Murali Kothapalli says in an UiPath review
Senior Analyst at Salt River Project

I feel that the cost of the bot is worth it, provided that we make use of it. The unattended bot is cheaper, but it is useless for us right now because there is no use case. We think that Studio X might change that, and I've heard that the Studio X license includes the attended bot. So, if we swap the attended bot license that we currently have then we could take them away and then get the Studio X license, and that will motivate more people to make their own automations.

No organization has unlimited resources, but the business is changing around us and we are always tasked with new things to do. In that aspect, you have to make room for innovation, and you have to automate.

UiPath has shown tremendous gains with this solution. They're sitting on the shoulders of Microsoft .NET, and they've shown some initiative on what you can do with a generic platform. They offer free training and a Community Edition for people to experiment with, and it can do wonders for the world. We have seen that happening and I love that.

This is a company that is listening to customers' feedback and I think that they should keep doing that.

My advice for anybody who is considering this solution is to start by watching all of the videos. Go through the UiPath Academy and get a feel of what it can do. Read all of the case studies and see what other people have done. You will get a feeling for the ROI. Then download the Community Edition and play with it to see for yourself what gain you can get from this tool. Finally, start small and just keep adding to it.

I would rate this solution an eight out of ten.

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Felicia Schmid says in an UiPath review
Senior Consultant at Vindelici

I can only speak for my client, who is undergoing a huge digital transformation. They're a small German company and they just know if they don't change something other companies will get ahead. In Germany, there are many family-owned firms and the owner just saw the need to change. We told them about RPA and they got very excited. We showed them the first pilot bot and they were set.

We chose UiPath, for the same reasons you can read on the internet. If you look at the Gartner and Forrester reports, I think they all say UiPath. Also, it's just so easy to get started. You just download the community edition and you're starting. Then you do the Academy and you actually know how to do it. It's very easy and very fast. All the statistics say it's the best.

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Jeff Martin says in an UiPath review
AVP Customer Experience at Encova Ins

With the robotics and management of Orchestrator, we are able to kick things off. We are starting to get more out of the scheduling of these and into more on demand triggered events, such as a RESTful service calls and things of that nature.

The ease of using the platform for automating your company's processes is a five out of five. It is super simple. Everyone who we have in our robotics team had no experience with automation or robotics previously. They went online took the classes from UiPath. They started with the Community Edition, just to play with it themselves, then they were probably experts within a couple of months.

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reviewer1214667 says in an UiPath review
Consultant at a financial services firm with 501-1,000 employees

I use Studio, Orchestrator, attended and unattended robots.

My primary use for this solution is back-office automation in a banking environment.

We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.

It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.

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reviewer1214703 says in an UiPath review
Analyst at a energy/utilities company with 11-50 employees

My advice to anybody who is considering this solution is simply to do it. Dive right in. Gather as much information as you can about the processes, then use the community in place to help.

This is a good solution, but there is always room for improvement.

I would rate this solution a nine out of ten.

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YAWANTWI-ADJEI says in an UiPath review
Data Visualization Specialist at Data Catalyst

This solution has gives us shortened customer service time. It is easy to use and a lively community is always ready to help resolve an issue.

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reviewer1245942 says in an UiPath review
Senior Consultant at a transportation company with 10,001+ employees

I find the community most valuable as it allows you to find your solutions and people to help you.

I like being able to save components to reuse for other processes and not having to start from scratch each time.

I appreciate the simplicity of the interface as I am learning to be a developer.

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reviewer1247202 says in an UiPath review
User at a non-profit with 10,001+ employees

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

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reviewer1248315 says in an UiPath review
RPA / AI Senior Developer at a financial services firm with 51-200 employees

I used Blue Prism before switching to this solution. I made the switch because of the community and the support that UiPath presents to new developers, as well as to their ecosystem in general.

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reviewer1249236 says in an UiPath review
User at a healthcare company with 1,001-5,000 employees

It is stable if you are using the Enterprise Edition.

When using the Community Edition, once there is a release, there may be issues arising in your current setup.

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Karthik Byggari says in an UiPath review
Lead Analyst at emids

We have found the following features valuable:

  1. UiPath Studio for developing robots.
  2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
  3. UiPath Academy provides free courses to learn the solution.
  4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
  5. UiPath Connect & Go offers custom activities developed by people around the globe.
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reviewer1249227 says in an UiPath review
User at a manufacturing company with 10,001+ employees

Orchestrator is essential, but I love how Studio includes so many activities that are pre-programmed to do what is needed.

Who doesn't love the recording feature? A recording is great to use when doing the first build of new automations!

The most important feature of all is the UiPath community and the forums, as they have helped me with countless questions!

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reviewer1249212 says in an UiPath review
User at a consultancy with 501-1,000 employees

My advice is to try the system out with the Community Edition first.

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reviewer1249293 says in an UiPath review
User at a financial services firm with 10,001+ employees

If you are a smaller organization, use the free community version of the software to get a feel for its features and abilities. Then, once you are comfortable with how it can be applied, work with UiPath to implement it. It will take sacrifice, but the returns are great.

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reviewer1249323 says in an UiPath review
User at a K-12 educational company or school with 501-1,000 employees

Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

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reviewer1250985 says in an UiPath review
User at a tech services company with 51-200 employees

The most valuable features are the helpful community and the ease of use. The fact that the community is responsive and willing and able to help is wonderful. Features that allow for convenient data handling are very useful as well. Simple things like being able to manipulate data in memory are not available in most competitors.

Quality of life improvements such as the multiple assign activity and more recently, the ability to change arguments to variables and vice versa are very appreciated. It shows that UiPath has been taking feedback from the community and acting on it to improve the platform.

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reviewer1250967 says in an UiPath review
User at a financial services firm with 51-200 employees

Having the ability to run the bot from a single click will help to democratize the RPA.

Currently, I am running the XAML file from command prompt mode and this is causing inconvenience every time I update the XAML file.

The regular update of the Community Edition means that the UiRobot path is constantly changing on every update.

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reviewer1250724 says in an UiPath review
User at a university with 51-200 employees

The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.

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Dhenn Espiritu says in an UiPath review
Senior RPA Consultant at Ernst & Young

The user interface is intuitive and it is easy to develop workflows.

The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years.

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reviewer1250673 says in an UiPath review
User at a tech services company with 501-1,000 employees

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

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reviewer1251909 says in an UiPath review
User at a tech services company with 11-50 employees

Orchestrator is the feature that allows making use of robots for remote location systems. The work queue is the added advantage to maintain the bot data.

The inbuilt RE Framework makes development easier and fast.

UiPath helped me to automate the various complex and mundane processes. You can also run your Python and .NET code in UiPath, which makes the development easy.

The UiPath interface is very user-friendly and also it is easy to learn and use.

There are many online certifications in the UiPath Academy, so it helps the user to become a certified developer and learn everything from the online courses.

Support from the UiPath community is very good.

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Ruby Goyal says in an UiPath review
Technical Writer at a cloud provider with 51-200 employees

They should provide more features in terms of robot debugging and image automation.

If you are a large organization then try the community version first to get a hang of it. After this, move onto its enterprise version.

They should improve their document and support in terms of actual errors or problems the user may face. 

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reviewer1252698 says in an UiPath review
User at a wholesaler/distributor with 10,001+ employees

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

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reviewer1261035 says in an UiPath review
Business Analyst RPA at a tech services company with 10,001+ employees

We have used the Community Edition and the Enterprise Edition, and we have not had any problems with stability.

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Kamal Gairola says in an UiPath review
Software Engineer In Test at CenturyLink

UiPath support needs to be a bit quicker than it is currently. They need to be very quick when they see a customer is struggling with something and taking the step to contact support.

The UiPath team needs to put some effort into improving the support section online. They should also improve the UiPath community forum so that beginners can receive help with activities that they require. 

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Johanna Jancsó says in an UiPath review
Consulting Specialist at Goodwill Consulting

I found the UiPath Academy very valuable and it has helped us to understand the product we are working with. I attended the course and I am about to complete more courses so that I can benefit from this brilliant opportunity. It is free for everyone who is interested.

UiPath Community Forum and UI Connect are free and can be accessed by anyone as well. There, I could find all of the information that I needed. The most interesting part was accessing UiPath Studio, where you can try to improve your technical skills and try building a robot.

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Adrian Iordache says in an UiPath review
Principal Solicitor at Consortium Legal

It helps us in providing added value to the clients and to the community at large. It's a marketing thing for us, in the widest possible sense, rather than something that we use in our practice.

But in terms of reducing the cost of digital transformation, if a person had to do what the robot does, it would probably be impossible. It would be impossibly costly. If one person had to handle the communication, instead of the robot, and try to negotiate each addendum, nobody would do it because it would take days or weeks for a lawyer to manage, and it would be prohibitive. Yet, all of a sudden, we have this service that is so cheap in many ways that it can even be provided for nominal user fees. It's quite dramatic.

I would also imagine that processing time is reduced by many orders of magnitude. As a professional, if I had to manage an addendum like that, it would take me weeks. And it takes about seven minutes or so, if all goes well.

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reviewer1427238 says in an UiPath review
Dir., Resource Management Systems and Data at a healthcare company with 10,001+ employees

We are doing things at a much earlier time in the day. The robot compressed the time it takes. We are getting our users' information earlier in the day. Now, it may take five to 10 minutes, where processes used to take half an hour or 45 minutes to go through everything. 

With COVID-19, so many supplies that have been impacted. Our line items expanded and grew, so it would have been very difficult management manually. Thankfully, we had this process in place last December. It really came to our aid in March, April, and throughout this year, because it has streamlined the process. It has given everybody more time to pivot and make decisions.

The UiPath tool takes redundant processes away, and says, "Let us handle those, then you do all those creative things." It has given us back a lot of staff resources that were being used up by mundane, redundant processes. That's how it worked in our world. In other areas, anytime you fill out a form or answer a question, a robot can post that to a table. There are all kinds of things it can do. However, for us, it took these manual processes that we were doing day in, day out without a lot of thought and gave us that time back to be more thoughtful of what it is we need to be doing to be more thoughtful of what it is we need to be doing, in order to ensure that our health system has the products that it needs to support the community. In my mind, that is what it is about: Giving back your resources to use them in the way they were intended and using a robotic tool to do those things that you can eliminate, like mundane, redundant processes.

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Barry Rodick says in an UiPath review
Lead Consultant at Konexo UK

So far the stability has been good. With all of the low code platforms, it's actually more of a problem of what we've developed and deployed. It's how well we make our own software so that the platform will provide. It seems to stand up very, very well. I have not really had an issue. Anytime we have encountered a bug or whatnot, it's something we've introduced to ourselves, but thankfully there's a strong community where we can post questions and queries to get a response within a couple of hours.

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Kryon RPA: Community
Justin Kruse says in a Kryon RPA review
Operations Consultant at LTCG

The read from screen functionality needs improvement

We still do a lot of stuff in the user interface. Finding UI information and split UI need improvement.

I would like them to add more functionality from Excel, especially when you pull data from Excel.

We've had a lot of good success using this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket.

I have had two people go through the online training. My feedback would be that they need to focus a bit more energy on that. I would like to see that online training be a bit more comprehensive in the projects that they create, so we can say, "Here's what we have," or, "Here's what we need." I don't know if maybe they should sit down and try to develop "training" documents as well. Or, like dummy wizards, where you have to copy and paste this wizard, start from scratch and learn these steps, then you put it together to make it work, which would be similar to what we did with the in-house training. 

They could add a bit more to the online training too, since it's still relatively new for us. We don't have a "dedicated" team of people who do this. This has been a learning experience, because we only have a limited number of people who can dedicate hours to it.

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Reviewer74906 says in a Kryon RPA review
Business Analyst at a financial services firm with 1,001-5,000 employees

The biggest lesson we've learned through our time using it is the .NET component for scaling. One of our biggest lessons is to use that wherever possible because it makes things so much quicker. Also, if you look at some of our old bots that we built versus some of the bots we build today, it's crazy that we even knew what we were doing. The process flows and understanding what can and can't be bot-able, have gotten way better.

My advice would be to have a team. Make sure there's a developer so you can do plug-in things and make sure that you understand the setup and the admin tool. That was a huge lesson learned for us, going back. The way we did the setup was incorrect so we had to re-record all of our bots the first time, and that was a disaster. We didn't have it set up right because nobody told us how to do it. We didn't have that support at the front-end, for the setup pieces, for everything we were doing. 

And always have a QA environment first. We did not have a QA environment. When we first went live we didn't know it was an option, and I don't know if it was an option at the time. I imagine it's standard now. We have a QA environment now, but we don't have any data set up or any automation to set data up so we can't test bots in QA. We have to test them in production because we didn't go through that work. Testing was a mess. That's no longer true for our current bots, the ones we're building today, but it was a mess for all of our old production bots, anytime changes were needed. So always have a QA environment or a Dev environment.

It's been hard to get it off the ground. We have a really small team, so there are not very many examples. We have quite a few bots that have saved a lot of time, but I know that we could have way more. We just need a team, and I think we're going to get one, although not right this second. Kryon hasn't helped our workforce embrace the digital transformation of our organization because we only have that small team right now. People are seeing things and say, "Yeah, that's awesome," but we can only move so fast because we're so small. So people are not super-excited about it yet. They still need more exposure to it. We have about 15 bots in production right now, but it's pretty much focused on one section of our organization, and we're a huge organization. We have plans to increase our usage of the solution. There's a whole new process improvement team coming. Once we get out there more, I'm sure it will expand.

The Kryon Process Discovery is not included in our license right now. We just haven't done it yet. We've looked into it but we haven't done it yet because it's pretty complex. With the version that we saw originally — it might be different now — when it first came out, you needed special computers for it which we would have had to buy and deploy for the users who use the processes. It wasn't something that we were going to do at the time. It's not something that we have thrown off the table, but at the moment we're not using it.

Just learning what bots do, what RPA does, what I can and can't do, has been part of it. I can go to any business unit, now that I've built bots, and say, "Yeah, I can do that," or "That's not a good idea." I know exactly what I can and can't do in Kryon. I don't know if any other tool can do things better because I've never seen any other tool, but I know what I can and can't do in Kryon.

The original training that we got was a week long and we were trying to build bots in that same timeframe. So we didn't get a whole lot at that time. When we took their training classes online and had them come to us and train us in more in-depth, it helped a lot.

Everything that we do use, that we know how to use, works nicely. I love it but I'm not going to give it a ten out of ten because there are issues. I would go with an eight. They've gotten so much better at all their stuff. The tech support was part of our issues for a long time, but it has gotten a lot better. They're getting all the training classes online and they keep those pretty updated. They have a community now. They're learning and growing and they always ask us for feedback on every aspect. They put that in their backlog for future prioritization. They're listening to us.

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IBM Robotic Process Automation (RPA): Community
Sornsarun Ratananopadonchai says in an IBM Robotic Process Automation (RPA) review
Senior Solution Engineer at Stream I.T. Consulting Ltd.

Much like Automation Anywhere, it would be helpful if there was some sort of community board to help share and trade information to help users learn how to troubleshoot and learn about the various aspects of the solution. Right now, there isn't anything of that nature available to help users find answers.

We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful.

The pricing of the solution is quite high.

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BotFarm: Community
reviewer1221348 says in a BotFarm review
Senior Software Engineer at a financial services firm with 10,001+ employees

The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas.

I would like to see more process mining features to give us insight into them before we develop automation.

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Ben Huang says in a BotFarm review
Founder at BSDC PTE. LTD.

The new version is not very stable. Sometimes I can't use the recording sound. 

They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. 

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reviewer1348335 says in a BotFarm review
VP Software Engineering at a tech services company with 501-1,000 employees

I haven't had a chance to interact with technical support yet. The community support is good.

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reviewer1430799 says in a BotFarm review
Technical Lead at a tech services company with 1,001-5,000 employees

We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly and there is no lag at all with the back and forth calls. They are friendly and helpful all of the time, and they fix the problem.

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Blue Prism Cloud: Community
reviewer1286514 says in a Blue Prism Cloud review
RPA Practice Head at a tech services company with 51-200 employees

In terms of advice, I'd say that if you have the technical expertise, it's a good tool, however, it's difficult to get training without being involved in a project. So it's kind of hard to break into it, as opposed to some of the competitors' tools where anybody can download the tool and get working and learning without having to actually be on a project. It helps to have access to free training and tools and community additions of the tool which unfortunately doesn't really come from Blue Prism. 

It's a very sound tool with a good reputation for having a good security model, which is important to a lot of companies and it's got more of an object-oriented design flavor to it. Deployment is a mix of private, public and hybrid cloud. There is about a 50/50 split between Azure and AWS.

I would rate the product an eight out of 10. I will likely give it a higher rating when there is easier access for people who want to learn how to use the tool. I think that's what's holding us back.

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reviewer1309422 says in a Blue Prism Cloud review
Business Application Manager at a real estate/law firm with 51-200 employees

I have only reached out to technical support on one occasion and I felt that it was fine.

The community support and documentation are much better than I thought.

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N Rajarajan says in a Blue Prism Cloud review
Project Manager at a tech consulting company with 51-200 employees

Last year that Blue Prism introduced a community version, and have really opened up their services. It's been really great for the company.

Over the last six or seven months, there have been a lot of new developments on the product.

It is very secure if you are going for complex implementations. I've not done it, but in terms of our feasibility studies and POCs, I find Blue Prism more secure than others, even Automation Anywhere and UiPath. I've not studied that area, however, Blue Prism seems more secure if you go for very complex areas.

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HelpSystems AutoMate: Community
Ton Roelandse says in a HelpSystems AutoMate review
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy with 51-200 employees

There are many things that need to be improved.

The security needs to be improved. They do not encrypt passwords, so this is an issue with HIPAA compliance.

They don't have an auto-recording capability, which means that you have to program everything.

The impression that we had and the feedback that we received is that the interface is confusing and there are too many things that you have to do. It can be a very intimidating UI for a lot of people. They have drag-and-drop features, but they are not all that great. The interface needs to be streamlined and if they want broader adoption in a company then they need to do a better job at taking the technology out of it.

Unlike many of the larger competitors, they do not have a Community Edition where you can deploy it and test it out. You might be able to run it for a month or a couple of weeks, but that is not enough. I think that this is something they could improve on.

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VisualCron: Community
reviewer1360629 says in a VisualCron review
Sr. IT ERP Specialist at a pharma/biotech company with 1,001-5,000 employees

I've very rarely had to reach out to support, but the response time and resolution was very quick in the few incidents I needed to reach out.

They also have an active user community forum which is helpful for learning.

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WinAutomation by Softomotive: Community
Technical Lead & Consultant at a tech services company with 10,001+ employees

In terms of technical support, response times were not that great, and the technical documentation provided was very limited. There is no forum where one could read other experiences or share advice.

There was a community when WinAutomation formed, but eventually, when the older versions ended support it went away. 

We're pretty much left on our own to find solutions to problems at this point. They should at least provide documentation.

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reviewer1245768 says in a WinAutomation by Softomotive review
RPA Developer at a tech consulting company with 11-50 employees

I think the advice I can give someone considering this solution has to do with making a smart choice. If someone wants to do some RPA project without already knowing a product, then he or she needs to take quite a long time to learn about RPA. You can look at the subject to learn about it and then learn a little bit about programming. There is not just one place to find this kind of tutorial and educational material. A single vendor will only provide what you need to use their product. Each vendor has different educational materials from different perspectives and different methods of teaching.  

If they want us to use Softomotive as a solution, they may have to do less work in learning about RPA because it is easy to use. But they should probably also visit the UiPath website or maybe AutomationAnywhere to compare the products and features. In many ways, the products are the same with the ultimate goal being that of creating a working RPA process.  

But I think there is a difference in the availability of information and user communities. UiPath has a little bit more structured education system and their community is larger. Because Softomotive is not as widely used it is more difficult to ask other users questions. You may have to direct your questions to the software team. But with UiPath, they can ask questions through a web portal like forum.uipath.com. It is less stressful to ask a question and get an answer from other users.  

ProcessRobot users also have a smaller community but they cannot ask questions from support unless they have the license for the product. WinAutomation is different. It is kind of a semi-commercial product but it is not totally free like open-source. There is also a little restriction on which questions you can ask of support before you invest in the product. They are very responsive and also helpful and their company helps people directly. You go through a sort of process. Maybe Softmotive might not always find an answer or give you a particular solution. Then you can also be a little creative and look for how something is solved using other RPA tools like consulting UiPath Academy. This might give you some hints about what you are trying to accomplish.  

Sometimes I have found that I kind of I reached a dead end. I had no answer as to where to go. I was just confused and then I could not find any answer from the Softmotive website and there was nowhere to ask the question that I had. Other vendors also have wonderful features and then I tested those to see what they could do. It is kind of a long process to develop a stable process and you have to continue to learn.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven. Of course to rate this software higher, they would need to work on the stability issues, enhance the available resources for users, and fill in some of the features that are missing which other products already have. 

* Added on 2020-07-17 : Now that Softomotive is acquired and WinAutomation have become a part of PowerAutomate and the price has gone down almost to half of its original price, the future is quite promising for this product.

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Microsoft Power Automate: Community
reviewer1349154 says in a Microsoft Power Automate review
Teamleader Robotic Process Automation at a tech services company with 201-500 employees

The most valuable feature is that it is integrated into the browser, which means that you don't need a development environment.

Power Automate is intuitive and easy to use.

There is a broad community so you can find a lot of information on the web about how it works. It is also well-documented.

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Hayaa Kayasseh says in a Microsoft Power Automate review
Process Specialist - Operational Excellence at a non-profit with 51-200 employees

I would like to have chatbot assistance available, where you can open it and receive help on the spot. For example, if you are struggling in the middle of implementing a flow, you can easily communicate with the chatbot, perhaps providing the error message, and it will search for a resolution. In my case, I posted my error message on Google and saw that other people had similar problems. I was able to check the community platforms and I found the solution in one of the posts.

The documentation can be improved because although they do have a manual of about 500 pages, it does not cover all of the possible scenarios. It would be good to have one that covers different scenarios or different commands, provides basic knowledge about the commands, and even basics about JSON. Also, the user manual and learning guides that they have can be made more user-friendly.

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Alankar More says in a Microsoft Power Automate review
Sr. Software Engineer at Globant

I'm still new to Microsoft. I don't know if there are features or aspects of the solution which are lacking. I need more time to work with it to really decide if there's anything I'd like to have on the solution that's not already there.

All the services on the Microsoft platform are great. If we want to try something like with SharePoint or Azure or the 365 CRM, then we can't with the everyday community edition of the Microsoft Power Automate. It would be a good thing if there was some sort of trial period. Let's say you have 14 days. That way, can log into the loading screen with Power Automate, and get to utilize services like SharePoint, OneDrive, 365 CRM or etc. to see if they like them. It would be a good way for Microsoft to cross-sell or up-sell.

Otherwise, it's expensive, to buy all these extra applications, without knowing if or how you could use them or integrate them into your work.

One thing that I would really like to recommend is that they should get an actual learning environment or LMS where we can go and find all the different tools, how to utilize the different tools of Power Automate, and documentation or tutorials in video form on how we can create our own custom templates. 

Right now, what we have to do is we have to navigate to a different platform, for example, YouTube, and search on YouTube to see whether there are different kinds of techie guys that have updated their information about the Microsoft Power Automate. Microsoft Power Automate needs its own in-house LMS, where we can get the entire knowledge of the product from beginning to end. 

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reviewer1026081 says in a Microsoft Power Automate review
Senior Manager - RPA & Transition Projects at a tech company with 10,001+ employees

The solution lacks certain items.

I'm not really qualified for judging the solution. A developer could give better pros and cons. 

We would not miss Microsoft Power Automation that much. As still has a long way to cover tasks when it comes to the ease of use like UiPath, which is pretty user-centric.

The solution needs to improve its integration with SAP and Oracle models.

The solution's automation is still evolving and still has a way to go.

The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation.

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