Unified Communications Features

Read what people say are the most valuable features of the solutions they use.
Bart Austin says in a 3CX review
Sr. IT Consultant
* Advanced call center functions * Good interface to Outlook and multiple CRM systems * Easy management console access through web browsers * SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor. * Runs on Windows or Linux servers, with no proprietary PBX hardware. View full review »
Mogana Tashiani says in an IBM Lotus Sametime review
Consultant and Research Analyst (Technology) at a consultancy with 501-1,000 employees
The most valuable features are: * I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available. * Sametime is integrated with IBM Notes. * I can easily chat over Sametime rather than sending emails. The response rate is quite high or instant with Sametime chat. * Sametime has emojis for ease of communication. View full review »
David Hammel says in an Avaya Aura review
Owner with 11-50 employees
The most valuable features of this solution are its flexibility, scalability and most of all the stability. View full review »
Kari Flor says in an Avaya one-X review
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
one-X Mobile allows users to be on the move and still provide them with the ability to answer their desk phone. View full review »
reviewer969714 says in a Fortinet FortiVoice review
Practice Manager
* SIP over SSL encapsulation to improve security and masquerade SIP protocol * Very simple user experience. View full review »
FrankVassios says in a 3CX review
President & Primary Consultant at a tech services company with 1-10 employees
* The entire product * Ease of use * Ability to get the product running quickly. * Mobility features and remote extensions work well. View full review »
Amjad-Khan says in a Digium Asterisk review
Technical Lead with 51-200 employees
From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with billing. View full review »
Mojtaba Docharkhehsaz says in a 3CX review
CEO
The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security. View full review »
Rishi Saxena says in a 3CX review
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns. View full review »
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