Unified Communications Features

Read what people say are the most valuable features of the solutions they use.
Bart Austin says in a 3CX review
Sr. IT Consultant
* Advanced call center functions * Good interface to Outlook and multiple CRM systems * Easy management console access through web browsers * SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor. * Runs on Windows or Linux servers, with no proprietary PBX hardware. View full review »
Panayiotis Agathangelou says in a 3CX review
Founder / Manager
My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help. View full review »
David Hammel says in an Avaya Aura review
Owner with 11-50 employees
The most valuable features of this solution are its flexibility, scalability and most of all the stability. View full review »
Kari Flor says in an Avaya one-X review
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
one-X Mobile allows users to be on the move and still provide them with the ability to answer their desk phone. View full review »
reviewer969714 says in a Fortinet FortiVoice review
Practice Manager
* SIP over SSL encapsulation to improve security and masquerade SIP protocol * Very simple user experience. View full review »
FrankVassios says in a 3CX review
President & Primary Consultant at a tech services company with 1-10 employees
* The entire product * Ease of use * Ability to get the product running quickly. * Mobility features and remote extensions work well. View full review »
Amjad-Khan says in a Digium Asterisk review
Technical Lead with 51-200 employees
From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with billing. View full review »
Mojtaba Docharkhehsaz says in a 3CX review
CEO
The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security. View full review »
Fabio Pereira says in an IBM Lotus Sametime review
Support Analyst at a tech services company
* Audio and video calls * Faster communication than chat View full review »
Eder Bolonha says in an IceWarp review
Analista de TI na Viminas Vidros Especiais LTDA at a construction company with 201-500 employees
* Control * Versatility * Ease of use * Management * Costs far less than other solutions. View full review »
Gede Sukariyanta says in a 3CX review
IT Supervisor at a hospitality company with 201-500 employees
The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other. View full review »
Issa Ibrahim Taiwo says in a 3CX review
Avaya Support Engineer at Simba Group
Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer. Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself. View full review »
Damien James Ellis says in a 3CX review
Technical Manager at a comms service provider with 51-200 employees
The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office. View full review »
GlobalSe6644 says in a Lync Server review
Global Service Leader - Unified Communications and Collaboration at a manufacturing company with 10,001+ employees
IM, Presence, P2P audio video calls, Conferencing. View full review »
SeniorNe5d4d says in a 3CX review
Senior Network Systems Engineer at a tech services company
The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or virtualize with Windows, it can be done. This means a lot more control for the administrator, as opposed to a ‘black box’ type of system, where it’s proprietary. View full review »
Rishi Saxena says in a 3CX review
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns. View full review »
Martin De Beer says in a 3CX review
Directed
Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this. View full review »
it_user402966 says in a 3CX review
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
* Ease of configuration and implementation * Windows Platform * Support is second to none View full review »
Diederik Maes says in a 3CX review
Managing Director at Fly By Wire
* Fully equipped soft PABX without hidden extras. Not one option missing. * Free software for client's computer and smartphone. * Infinitely upgradeable and easy to migrate to other hardware or host. View full review »
Toyin Ogunmefun says in a 3CX review
Technical Account Manager at a tech services company with 51-200 employees
Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN. View full review »
Christian Cutajar says in a 3CX review
IT Manager
3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time. View full review »
Enterpri2472 says in a 3CX review
Enterprise Account Manager at a comms service provider with 10,001+ employees
* Call reporting * Call recording * Soft phone functionality The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing. Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing). I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence. View full review »
Herbert Zimbizi says in a Lync Server review
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing (RDS): It allows the users to share the desktop during a collaboration session. This feature gained popularity with our users whilst assisting others or working on a document together. Conferencing: The ability to host conference calls with multiple users and bring in mobile users or other participants on the click of a button proved superior. All the users, now, have conferencing space which is readily available on a moments notice. Scheduled meetings which are tightly integrated with Microsoft Outlook means the users spend less time organizing meetings; where the users needed to call the support team to book boardrooms or book conferencing resources, this is all now integrated with Outlook. Anyone can now do this easily without engaging with support desks or engaging conferencing of the support teams. VoIP: The ability to call any user without incurring any charges. Since introducing Microsoft Lync, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to PSTN from anywhere in the world. It has introduced flexibility in the way we work. We, now, have our users working on the road all the time and they can call/be called on their Skype number anytime-anywhere. View full review »
Bernard Anyan Mensah says in a Digium Switchvox review
Consulting Partner at a tech services company with 51-200 employees
Switchboard Redesign & Widget Wall board in Switchboard Browser based video conferencing Mobile App REST Interface View full review »
Dimitrios Ristas says in an IceWarp review
IT Manager at a program development consultancy
The groupware module is the most valuable feature. View full review »

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