Arbor DDoS Customer Service and Technical Support

Usman Khan
Team Lead for DDoS Protection at a comms service provider with 10,001+ employees
Technical support is really good. ATAC has been good with us. We haven't had any problem contacting them or getting them engaged in our activities. For example, sometimes we need to customize the portal banner. For that, they have been helpful. View full review »
Security1a8a
Security Consultant with 51-200 employees
Tech support is very good. On a scale of one to ten, they are a seven to eight. They're very responsive. Compared to most of the vendors, they're pretty good. The quality of the people handling the tickets is high. View full review »
CloudSece7fe
Cloud Security Specialist at a tech services company with 11-50 employees
My interaction with tech support was really nice. I used to be part of HPE some time ago and I understand how those kinds of companies work. You have to have all the requirements before you make an appointment with the engineers. When we followed up with all the requirements that Arbor needed, the process was very straightforward. In terms of submitting a ticket, they are responsive and knowledgeable. They are very experienced people. View full review »
Find out what your peers are saying about Arbor Networks, Radware, F5 and others in DDoS. Updated: October 2019.
378,327 professionals have used our research since 2012.
SnrProjEng081
Senior Project Engineer at a tech services company with 10,001+ employees
We use technical support when there is some issue with the box or traffic and we are unable to resolve it. Our interaction with them is good. They check the issues. It usually takes them one or two days to respond. They're knowledgeable and helpful. The last issue we contacted them on was during implementation. We connected to one of two management ports but it was not working. They told us to change the management port and when we did everything was fine. View full review »
SecExp99
Security Expert at a comms service provider with 10,001+ employees
Arbor has an engineer in our country and we try to solve our cases or our problems or our new feature configurations with him. Also we are able to do that by contacting tech directly. The guys in our country help us contact the tech team. They also have another contact in the tech team so they can speed up the resolution of our cases by communicating with him. When issues arise, they're helpful, they're knowledgeable and responsive. The last ticket we submitted was when one of our appliances went down while we were configuring it one night. They solved it within four or five hours after we opened the case. They sent the solution within that time. The appliance went back up and has continued to work properly. View full review »
ManagerI46d2
Manager IP Services at a tech company with 10,001+ employees
They are helpful. Their response time is good. View full review »
Securityebea
Security Architect with 1,001-5,000 employees
Technical support is pretty good. Sometimes first-level engineers take too much time, but when they escalate to the engineers they solve our problems. So the first level of support, I am not sure about them, but the other levels are good. They respond to our tickets. View full review »
Ashutosh
Technical Lead - DEVSECOPS with 1,001-5,000 employees
Technical support is good. They respond swiftly. View full review »
AbuFaizal
Security Consultant at a tech services company with 10,001+ employees
The response from Arbor's technical support is good. They respond within two days. View full review »
Informat7f04
Information Security Analyst at a financial services firm with 1,001-5,000 employees
Tech support is good. They have really good expertise from the appliance point of view. View full review »
NetCon37561
Network Consultant at a comms service provider with 51-200 employees
Technical support is good. They provide quite good support. They have different levels depending on the pockets that you have bought, so you get the relative support. They have a lot of levels for support and good SLAs. View full review »
Find out what your peers are saying about Arbor Networks, Radware, F5 and others in DDoS. Updated: October 2019.
378,327 professionals have used our research since 2012.
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