F5 BIG-IP Customer Service and Technical Support

Rehan Ghayyur Khan
Technical Product Manager at a tech services company with 11-50 employees
They are very professional. They are highly skilled people. View full review »
Solutions Architect at a tech services company with 5,001-10,000 employees
I would rate the technical support as a five out of ten. Our admin had to learn everything and do it himself. He seems to have had difficultly at times with the tech support. However, this may be a manifestation of the fact the government bought it, but didn't buy the support. View full review »
User at a logistics company with 1,001-5,000 employees
F5 technical support is good. They have a lot of good people there. Once you get into the area of expertise that you need help with, those people are very good at helping with the problem. Every time I call in, I go right to tech support and they're really good help. View full review »
Multidisciplinary Entrepreneur
The technical support is good and up to mark. There is a challenge in Pakistan. This is when there is a hardware failure. Sometimes, it takes more time to get a replacement because it is sent out from the U.S. or some other regional outpost. Thus, it takes two to three days to receive a replacement. View full review »
Network Presales Manager at a comms service provider with 201-500 employees
We're beginning to align well with F5 BIG-IP. I've been in contact with customer service. I have notifications from the alert window and all of the issues would be resolved. View full review »
Eric Foote
Managing Director at a financial services firm with 10,001+ employees
The technical support is very good. View full review »
Aliaksei Shyshkou
Lead Network Engineer at a financial services firm with 10,001+ employees
The support of F-5 is fine. In comparison with Citrix, F-5 technical support is much better. View full review »
Erez Bar On
IT Manager at a tech vendor with 51-200 employees
I have never used technical support directly. I use F5 through integration services and there were a few times they didn't know how to resolve an issue and they had to turn to support. But there were answers every time. View full review »
Robert Smith
DevOps Manager at TaxAct
We have support agreements in place, but they are managed by the infrastructure team. I do not contact the technical support, they do. View full review »
Girish Vyas
Architect - Cloud Serviced at a comms service provider with 11-50 employees
Customer Service: We used to work with support three years back and it was not that great then. Hopefully, the situation has now improved. Technical Support: We did not require much technical support, as the product has good documentation. However, the experience with support as compared to other vendors was not excellent, but usable. View full review »
Joshua Cruz
Associate Systems Engineer at Frontline Education
We reached out to the technical support a few times, and they are great. They are a ten out of ten. View full review »
Network Engineer with 1,001-5,000 employees
F5 is a big company. They have a great community and TAC. The advantage with this product is that it isn't new. They have many engineers who have been working with it for a long time and have a lot of experience. View full review »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support is a seven out of 10. They provide quick solutions and they reply to us very fast. View full review »
Security Governance at a comms service provider with 1,001-5,000 employees
So far, we have not had to contact them. View full review »
Samar Choudhury
Assistant Vice President at Nagarro
F5 tech support is helpful. I would rate the technical support with an eight out of 10. View full review »
Technical Team Leader at a tech services company with 1-10 employees
Technical support could be better. View full review »
Sr. Network Engineer at a non-tech company with 10,001+ employees
Sathiya Shunmugasundaram
Site Reliability Engineer at Apple
They provide average enterprise technical support. View full review »
Games, Apps and Web Developer at a media company with 1,001-5,000 employees
Inderjeet Singh
Senior Network Engineer at a financial services firm with 1,001-5,000 employees
Technical support is good. I would rate it seven out of 10. View full review »
Network Security Engineer at a tech services company with 10,001+ employees
I have never used F5 technical support. View full review »
Pablo Vega
Ingeniero at a comms service provider with 1,001-5,000 employees
The occasion in which we needed technical support, we didn't have problems with them, because they always answered our questions without any trouble. View full review »
User with 51-200 employees
Technical support was helpful when we contacted them. View full review »

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