Oracle Essbase Customer Service and Technical Support

Ricardo Giampaoli
EPM/BI certified Consultant, Oracle ACE and TeraCorp Consulting CEO at TeraCorp Consulting
The technical support for EPM is bad. I don't remember anytime that the service support helped me in something. The problem is bigger when you have an environment with more than one product like Hyperion Planning and ODI. This happens because the products have different owners within Oracle and then different supports and, because of this, if you open a trouble ticket of loading data to planning and you say the words ODI, you'll be push around the two separate support teams indefinitely. Even if your company has an Oracle support director just for you. View full review »
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