What is our primary use case?
Our primary usage is for our users on our civilian side. We deal with both military and civilian, but it's mainly for our civilian users. We recently started using it, six months ago. Our customers like it a lot. It's an improvement from what we were using. We use it for our Outlook and Exchange but we haven't implemented with our VMware yet.
How has it helped my organization?
It gives us an easier way to manage our users. We have a lot of users, so it's better on that side of things. Compared to the HPE product we were using beforehand, it's definitely simpler. The interface is smoother too compared to the HPE product. The team that we have now prefers it, so far.
What is most valuable?
The interface is pretty easy and it didn't take too long to get trained on it.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
We haven't had any issues with it, any outages. We have a lot of users and it's been able to handle our high usage rate.
What do I think about the scalability of the solution?
We haven't increased in size much. Given the user rate we're at now, we think it will probably scale pretty easily without having any issues.
How is customer service and technical support?
We have not had to use technical support.
Which solutions did we use previously?
We were using HPE before. It wasn't that we needed to switch, but we switched because we were having a few issues. They wanted to try something new. When we did so, the users and the IT team and the customers preferred it. They thought it was a lot smoother.
Because we work with the DoD, they have a list of devices that are approved. That's the list they go off of.
How was the initial setup?
It was more our Tier 3 team that did the setup, but they didn't have any issues with it. Most of them have a lot of experience with a lot of equipment so, it was pretty smooth.
What was our ROI?
I definitely see value in it. We will probably implement it in other locations that we have as well, since we currently only use it at our main location. It has definitely been useful equipment.
What other advice do I have?
If a friend or colleague was using the equipment that we were using beforehand, we'd definitely tell them to transition over because it is a lot easier to use.
I'd rate it about a nine out of ten. It's smooth, has been an easy transition, the interface is a lot easier than the one we were working with. The setup was easy and we haven't had any problems with it. Of course, it's not perfect, but it's really good equipment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 03 2018