A10 Networks Thunder ADC Customer Service and Technical Support

Shiven Singh
Network Manager at a university with 1,001-5,000 employees
The technical support is really good. When it comes to support, there is always room for improvement. However, there has not been a time that I reached out to A10 support, including after hours, such as two o'clock in the morning during that DDoS attack, and I have not been able to get a hold of an engineer right away. I have had some situations where the person couldn't resolve my issue and they had to go do some research, then come back to me within a day or two with a solution. Overall, they have a good support model. They have a great response time. First call resolution is not always there for urgent issues. The first call resolution is something that could be improved upon. The A10 support and training site has a significant wealth of information and documentation about how to configure the most common configurations requested. Therefore, it is very easy to use coming from a network engineer background. View full review »
Amita Mahajan
Network Analyst at Alamo Colleges
They do have support and it is wonderful. We are on the highest support level. It's very good, even excellent. View full review »
IgorVan Den Ouden
Network Architect at a retailer with 201-500 employees
A10's technical support is very good. Most of the time we go through our support partner, but you can also send an email straight to A10 support and, most of the time, within one to two hours, you get a response. Initially, I got support directly with the vendor and that was fine. Now, we've also got a support partner. I haven't any experience with them yet because we just engaged them with the new units. But my direct experience with A10 was quite good. View full review »
Find out what your peers are saying about A10 Networks, F5, Citrix and others in Application Delivery Controllers. Updated: March 2020.
406,070 professionals have used our research since 2012.
Himanshu Rastogi
IT Head at Medi Assist
Troubleshooting always results in us contacting the tech support team and have a solutions expert, who is part of the sales team, send us helpful information. The solution expert is phenomenal, which is not the same experience that I have with the technical support. I haven't been impressed with the technical support, though. When we need help, there is less support staff than we would like in the time that we need them. E.g., it may take an hour and a half to get assistance during an emergency. I would like them to provide learning tips and a community forum. where users can share ideas. They need more detailed support articles on the A10 website. View full review »
reviewer1202652
IT Specialist at a university with 10,001+ employees
The support is very good. They're very responsive if we ever have any problems. That was what drew us to them in the first place. View full review »
SeniorNe57cd
Senior Network Engineer at a recreational facilities and services company with 1,001-5,000 employees
The technical support is not great, but they are not poor either. They're fair. We don't open a support case that often, but when we do, it's not immediate as far as their response. When they do respond, they come up with a collaboration to troubleshoot or find an answer. So, it's fair at best. The solution's support for our on-premise applications do their job. The basic functionalities for on-prem services are okay. They're not anything great. They do what they're supposed to do. View full review »
SeniorNe5355
Senior Network Architect at a financial services firm with 10,001+ employees
Technical support was mostly provided by another company, but A10 also responded our questions on time and accurately. View full review »
it_user626721
Security Consultant & IT Professional at Sistemas Aplicativos, SISAP
For the past two and a half years, we have not had a need to open a tech support ticket. It is really stable. In the past, our experience with tech support was that they were extremely helpful. View full review »
Find out what your peers are saying about A10 Networks, F5, Citrix and others in Application Delivery Controllers. Updated: March 2020.
406,070 professionals have used our research since 2012.