Acunetix Vulnerability Scanner Customer Service and Technical Support

SeniorSe5762
Senior Security Engineer at a media company with 1,001-5,000 employees
Tech support is not a 24-hour. It's more of a ticketing-type of solution where you e-mail the support team. We always go through our reseller for support. Response time is average, about a day or so until they respond. View full review »
Securityf8d4
Security Engineer at a tech services company with 51-200 employees
Their technical support has been very active. If I have an issue, I can reach out to them and get an answer pretty quick. I had a one-on-one meeting with a support analyst at Acunetix and gave them a bunch of feedback on what we thought. We saw some of those ideas trickling out into the next release, and some releases after that. While I don't know if they're responding directly to requests, or some other person had these suggestions ahead of us, but they definitely are putting in more positive changes. View full review »
SeniorSe98b1
Senior Security Engineer at a insurance company
The technical support has been very helpful, and pretty quick to respond to emails or when I call in. View full review »
Find out what your peers are saying about Acunetix, PortSwigger, Qualys and others in Application Security. Updated: March 2020.
407,096 professionals have used our research since 2012.
LeadInfo77fb
Lead Information Security Engineer at a financial services firm with 1,001-5,000 employees
Technical support has been good. We had some issues or comments, mostly, on the features. We have asked for features and support has been pretty good. They've been very responsive. View full review »
reviewer1218672
IT Manager at a financial services firm with 1,001-5,000 employees
We have a pretty good team here and we try to be as independent as possible. We needed some help for the initial setup but after that, we've done everything ourselves. View full review »
reviewer1155117
User
The customer service is quite helpful. The time to fix issues is not too quick, so in the case of time-restricted projects for some customers, this might become a problem. Sometimes, identifying the exact issue to fix is not easy. View full review »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I am supposed to be the first line of their support. Contacting them would mean that I have problems beyond my scope. View full review »
reviewer1292124
Cyber Security Associate at a financial services firm with 10,001+ employees
For now, everything about the solution has been fine, so we haven't reached out to technical support. View full review »
ManagerF4d5d
Manager for Technology Services at a non-tech company with 10,001+ employees
I haven't needed to contact their technical support. View full review »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I'm supposed to be the first line of their support. If I need to contact their support, it's because I have problems beyond my scope. View full review »
Find out what your peers are saying about Acunetix, PortSwigger, Qualys and others in Application Security. Updated: March 2020.
407,096 professionals have used our research since 2012.