Alteryx Customer Service and Technical Support

AmitJain
Deputy Manager at Keppel
I did not contact the technical support at Alteryx directly. When we initially got the license, they had us talk to the local support here in Singapore. We went to them for a small issue to see what exactly the product can do and then we did not need any support from their support at all. We are quite adept with this solution and modeling. We called up the Alteryx local support to show us how to do that one thing but it was very easy. Once we saw it, we did not have additional reasons to contact them again. View full review »
reviewer1071702
Technology Sales & Cybersecurity Professional at a computer software company with 51-200 employees
We are sometimes in touch with Alteryx technical support. If I had to evaluate them, the waiting times are not long, the response, in general, is pretty good. So we are satisfied with their support work. View full review »
Alberto Guisande
Director at Decision Science
It is one of the most complete and great customer service that I experienced with a software company/ecosystem. The customer support is fast, complete and proficient. The partner ecosystem is extensive, and all have a couple of very advanced resources to provide support. Finally, Alteryx has an online community (Check it out at http://community.alteryx.com ), with a lot of people willing to help users. View full review »
Learn what your peers think about Alteryx. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.
reviewer996447
Director at a non-tech company with 11-50 employees
Technical support is very forthcoming in helping people out. View full review »
reviewer1364451
Solutions Consultant at a tech services company with 1,001-5,000 employees
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service we've been provided. They are helpful. View full review »
Rushabh-Shah
Manager - Analytics at Bigtree Entertainment Pvt Ltd (Bookmyshow)
The technical support is great. There's a very good community that surrounds the solution. However, you can also reach out to Alteryx directly as well. They're just a call away if you need them. I would say our organization is satisfied with the level of service they provide. View full review »
Bo432
Director at a consultancy with 1-10 employees
I would rate the tech support a 7.5 out of 10. They do not necessarily provide lots of hands on support themselves, instead they farm it out to partners and forums. View full review »
reviewer1370679
Director, Innovation & Analytics at a tech services company with 11-50 employees
Team members have contacted technical support for troubleshooting purposes. The technical support is sufficient. View full review »
ArqumKhalid
Business Intelligence & Data Analyst at a non-tech company with 501-1,000 employees
The technical support is very good. View full review »
HisyamSuhaimi
Data Analytics Consultant at a tech vendor with 11-50 employees
Their technical support is good. View full review »
Richard Fox
Director, Digital Experience & Media at Qdoba Restaurant Corporation
Grazitti Interactive is very responsive and very helpful. View full review »
Learn what your peers think about Alteryx. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.