Apigee Customer Service and Technical Support

Tolulope Adeniji
Technical Lead - Integration/Middleware at a consultancy with 10,001+ employees
The support is lacking. One of the main reasons it is lacking is because they have different applications bundled together. As an example, they are using Apache ZooKeeper and Drupal from different open-source vendors. We have two critical security updates that require support. A claim had been opened in May and did not receive any support. Compared to other vendors that we deal with, I would have to rate this solution a five or less in terms of support. We are currently looking for other alternatives because of some issues we are facing. We believe that they do not want to continue with their on-premises version of the product, as they are not responsive to support cases. View full review »
Technical Architect with 11-50 employees
I do not have experience with tech support. View full review »
Find out what your peers are saying about Google, MuleSoft, Microsoft and others in API Management. Updated: February 2020.
396,296 professionals have used our research since 2012.