ArcSight Logger Customer Service and Technical Support

Hassan_MOUSSAFIR
Chief Information Security Officer at Groupe Wafa Assurance
We've been in touch with technical support twice. Once was for the RMA when we needed some hardware replaced. I had to check the platform to verify it was done. Technical support was helpful. For the RMA they sent an engineer to be on-site to verify the hardware and to verify also the root cause about that incident. It didn't take a lot of time to replace the hardware. At that time, we were only the second client to acquire Arcsight in Morocco. View full review »
Igor Dzakula
Vulnerability Assessor at Telenor Common Operation
Their technical support is also good. Whenever we request anything they are arprompt and the guys are well trained. Any customer could say that it could be faster but I understand that we are not alone in this world. They have plenty of other customers so I completely understand. I would rate their support a nine out of ten. There is always room for more of a prompt response but I'm talking about hours, not days. View full review »
Techconslt67
Technical Consultant at a tech services company with 11-50 employees
That is one of the bad things with Micro Focus. They are not so reactive and sometimes it takes more time to address the issue. There are many tickets that have not been resolved yet. We hope that Mirco Focus will be more reactive than they are at the moment. View full review »
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Kalana Liyanage
Team Lead at a tech services company with 51-200 employees
I would rate the technical support only 5 out of 10. The technical support is not satisfactory. I think there is a lack of expertise when it comes to support . This appears to after merging with Micro Focus. View full review »
reviewer1290066
Founder & CEO at a security firm with 10,001+ employees
I don't call support as I have 15 years of experience. I have more experience than support, but it used to be good. View full review »
CISO67
CISO at a financial services firm with 1,001-5,000 employees
Technical support is very responsive. View full review »
Ademayokun Daini
SOC Analyst at a tech services company with 11-50 employees
Technical support for this solution has definitely been helpful. View full review »
reviewer955071
User at a government with 201-500 employees
Their technical support is good. View full review »
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.