AT&T Managed Security Services Customer Service and Technical Support

Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are eight-and-a-half hours ahead of GMT. Our technical support comes from Ireland. They very rarely respond immediately because of the time difference. You have this AlienVault partner portal where you can raise tickets and they are almost immediately answered. But if you want someone to talk to you and someone to look at your system, it has to fall within the daytime working hours of Ireland where the support is coming from. Other than that, the technical team has been very supportive. They even follow up with us on what has happened afterward. View full review »