Blue Prism Customer Service and Technical Support

Sharad Soni
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it happens that we are able to solve the problem on our own. We normally don't need to go to Blue Prism, but there have been situations that we wish that the technical support could have been better. Because we ran into technical problems, then the solution had to be found on our own. We basically had to create a workaround for getting the job done. We have the background experience in the base technology which Blue Prism uses. Blue Prism doesn't do a lot of OCR, Optical Character Recognition, out of the box so we built our own. We tried to get in touch with the technical support, and then finally we figured out that it's not available out of the box. We built OCR functionality for Blue Prism ourselves and we extended the tool. View full review »
Rao Parathnandh
RPA Program Manager at a tech services company with 51-200 employees
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic support, are almost nonexistent, if you ask me. I have had very nasty experiences where we're stuck in a deployment and we are about to go live and there's an issue and we ask for help and we get a reply a day later or two days later, if they reply at all. In my case, I had to rely on the community that I'm involved in - the LinkedIn group and WhatsApp groups that I have connections with. I was able to solve problems that way. If I have a problem with Blue Prism I won't go to Blue Prism for help. That's how bad it is. I would generously rate technical support at four out of 10. View full review »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved pretty quickly. View full review »
Find out what your peers are saying about Blue Prism, UiPath, Pega and others in Robotic Process Automation (RPA). Updated: October 2019.
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Andrew_Wright
Executive Manager: Shared and Support Services at a healthcare company with 1,001-5,000 employees
We have had to contact technical support from time to time, and they are responsive. We've always received feedback from them. Typically, the only time that we've needed them is when our own IT support has had problems in the Blue Prism space. Sometimes, after we've contacted them, they pointed us in the right direction and actually found that the problem was on our end. These are some of the types of problems that they have helped us to solve. View full review »
Somasundaram N
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through our internal team. We have not received a sufficient level of support from the Blue Prism's professional support team. They don't respond, and when they do respond, they say that it's the job of the implementors to do whatever it is we are requesting from them. Blue Prism is good at selling the product, but implementation support, technical support is not that good. View full review »
Angelouse Tan
Consultant at a tech consulting company with 1,001-5,000 employees
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner. View full review »
Prohead677
Head of Process automation at a financial services firm with 1,001-5,000 employees
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed to solve them. View full review »
ManagerDir667
Managing Director at a tech vendor with 11-50 employees
We have not dealt with technical support for this solution. View full review »
Find out what your peers are saying about Blue Prism, UiPath, Pega and others in Robotic Process Automation (RPA). Updated: October 2019.
372,374 professionals have used our research since 2012.
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