Blue Prism Customer Service and Technical Support

Rao Parathnandh
RPA Program Manager at a tech services company with 51-200 employees
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic support, are almost nonexistent, if you ask me. I have had very nasty experiences where we're stuck in a deployment and we are about to go live and there's an issue and we ask for help and we get a reply a day later or two days later, if they reply at all. In my case, I had to rely on the community that I'm involved in - the LinkedIn group and WhatsApp groups that I have connections with. I was able to solve problems that way. If I have a problem with Blue Prism I won't go to Blue Prism for help. That's how bad it is. I would generously rate technical support at four out of 10. View full review »
Somasundaram N
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through our internal team. We have not received a sufficient level of support from the Blue Prism's professional support team. They don't respond, and when they do respond, they say that it's the job of the implementors to do whatever it is we are requesting from them. Blue Prism is good at selling the product, but implementation support, technical support is not that good. View full review »
Angelouse Tan
Consultant at a tech consulting company with 1,001-5,000 employees
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner. View full review »

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