BMC Helix Remedy Customer Service and Technical Support

In8392cOn
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
There were times when we needed to talk with BMC service support, and we got good response. It was something that we paid for, but we got good response. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
Its 50-50, sometimes its great, and other times, not. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
Its mostly great. Sometimes, it takes a little while on the more complex issues, but generally it is fast. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
353,854 professionals have used our research since 2012.
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
Customer support is always fantastic and willing to help. No matter what time of day we have a problem. We always get a friendly, helpful support engineer to guide us through any small challenges that we face. View full review »
reviewer791670
IT Service Management Team Leader at mStart
Support could be more skilled. We are wasting too much of our time debugging. View full review »
Arjun Rammohan Nagabandla,ICP,ITILĀ®
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
They are quick to respond, but could be a bit more helpful. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: June 2019.
353,854 professionals have used our research since 2012.
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