CA Automic Service Orchestration Customer Service and Technical Support

Holger Sandmann
System Consultant Process Automation at a pharma/biotech company with 10,001+ employees
At the beginning, technical support was quite good. However, since then, it has not been so good. For example, at the beginning of last year, we were very unsatisfied with product support. At that time, there were several bugs in the system. Contacting support and developers behind the front-line support was difficult. It was hard to get a WebEx session to have them look at issues. At the moment, the support is getting better again, so hopefully, it will continue this way. Although, it is getting better, I would rate technical support a six out of 10. View full review »
Solution Consultant at a tech services company
Technical support was okay. The support needs to improve their knowledge. It is really ugly if you call someone for support, and that person does not have the same level of knowledge as you, but is expected to support you. View full review »
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