CA Unified Communications Monitor Customer Service and Technical Support

itarchit489981
IT Architect at a comms service provider with 10,001+ employees
There was a drop in knowledge after the takeover by Broadcom . And we knew the key was in the in depth knowledge of the monitored VOIP domain. So after we ran through this cycle, we knew most of the issues were related to VOIP. It wasn't clear to us what problems we were facing were caused by the tool and what problems we were facing were caused by the platform or the tool. It turned out to be the VOIP platform. View full review »