Centreon Customer Service and Technical Support

Tim Huerter
Senior Networking Consultant at S&L
It is very easy for one single customer to get support with Centreon. Normally, we don't need technical support from Centreon directly. As a partner, we deal with any sort of problems ourselves daily. It doesn't matter if it is a Level 1 or 2 problem. Level 3 problems can be also solved by our own team, in most cases. Though, in one out of ten cases, we need to contact Centreon directly, and when we do, they are very helpful. In a worst case scenario, we need to schedule an appointment with a Webex session (remote session), but that is something that has worked really well in the past. We make an appointment with the customer together, then we can solve the problem very quickly. Centreon does very well supporting their partners and customers. It doesn't matter if it's technical or another point of support. Their support is very good. View full review »
Matan Moser
Project Manager, Cloud Services with 501-1,000 employees
Their support is very good, they're very knowledgeable. We do use them quite often and they're very quick to answer and very quick to take over the desktop and to investigate it themselves. They seem to be very technical. We wish they had 24/7 support just in case, but we have our own design failover, so the chances that the checks aren't going to work in one way or another are very slim. View full review »
Marcilio Henrique LAGE MACHADO
President at ITS Solucoes
Their technical support is very good. They answer quickly without any problems. It's a good service. View full review »
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.
Guillain Sanchez
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees
We have direct contact with a pre-sales engineer. We work directly with him by email or by phone, it's very fast. I don't use the support gateway from Centreon. View full review »
Disclyn Cyril
Product Manager - IT Project Manager at PROSERVIA
We have a close relationship with the designer of the solution. Our companies work closely. So when we have a technical difficulty with the product, we call them. They make changes and they patch and fix the product. The support we receive is good. It's very interactive. We have good communication with them. They understand the issue and they solve it very quickly. In theory, it could take a lot of time to find a solution to an issue, but they find the solution. They have changed the product code because of issues. The solution is quite developed and Centreon as a company is very agile. View full review »
CEOCTObe66
CEO & CTO at a tech services company
We have support with Centreon, so if we run into an issue, we open a ticket on the platform and they are good. We don't have any problem with them. I am satisfied. They always respond to our emails and our tickets. They are really good. View full review »
Jake Lao
Global Operations Center Lead at a logistics company with 10,001+ employees
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on. View full review »
GlobalOp1568
Global Operations Center Engineer at a logistics company with 1,001-5,000 employees
Technical support is great, very helpful and accommodating. View full review »
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.