Centreon Customer Service and Technical Support

Tim Huerter
Senior Networking Consultant at S&L
It is very easy for one single customer to get support with Centreon. Normally, we don't need technical support from Centreon directly. As a partner, we deal with any sort of problems ourselves daily. It doesn't matter if it is a Level 1 or 2 problem. Level 3 problems can be also solved by our own team, in most cases. Though, in one out of ten cases, we need to contact Centreon directly, and when we do, they are very helpful. In a worst case scenario, we need to schedule an appointment with a Webex session (remote session), but that is something that has worked really well in the past. We make an appointment with the customer together, then we can solve the problem very quickly. Centreon does very well supporting their partners and customers. It doesn't matter if it's technical or another point of support. Their support is very good. View full review »
Matan Moser
Project Manager, Cloud Services with 501-1,000 employees
Their support is very good, they're very knowledgeable. We do use them quite often and they're very quick to answer and very quick to take over the desktop and to investigate it themselves. They seem to be very technical. We wish they had 24/7 support just in case, but we have our own design failover, so the chances that the checks aren't going to work in one way or another are very slim. View full review »
Guillain Sanchez
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees
We have direct contact with a pre-sales engineer. We work directly with him by email or by phone, it's very fast. I don't use the support gateway from Centreon. View full review »
Find out what your peers are saying about Centreon, Nagios, Zabbix and others in Network Monitoring Software. Updated: November 2019.
378,124 professionals have used our research since 2012.
Kadri Kalpus
Monitoring expert
As we are using their Enterprise version, we submit as many tickets as we want. Lately, we have submitted quite a lot of them because we want to make this product even better. We have had some questions and some ideas that we wanted to share with them and test with them. So I have used their support a lot and they are always very helpful. View full review »
Fabien Hochstrasser
Operation Team Engineering with 1,001-5,000 employees
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this. On the quality of the responses, the last error reported went something like, "We will open any issue on GitHub." However, then my colleague looked at the backlog, and there were hundreds of issues pending. Here there is room for improvement. View full review »
Disclyn Cyril
Product Manager - IT Project Manager at PROSERVIA
We have a close relationship with the designer of the solution. Our companies work closely. So when we have a technical difficulty with the product, we call them. They make changes and they patch and fix the product. The support we receive is good. It's very interactive. We have good communication with them. They understand the issue and they solve it very quickly. In theory, it could take a lot of time to find a solution to an issue, but they find the solution. They have changed the product code because of issues. The solution is quite developed and Centreon as a company is very agile. View full review »
CEO & CTO at a tech services company
We have support with Centreon, so if we run into an issue, we open a ticket on the platform and they are good. We don't have any problem with them. I am satisfied. They always respond to our emails and our tickets. They are really good. View full review »
IT Project Owner
We have an autonomous platform. Therefore, when we have an issue, we receive an expert because the issue is very important. View full review »
Stephen Davies
Chief Technology Officer at a comms service provider with 51-200 employees
We have only required technical support for Centreon MAP. Generally, because I've used Centreon for a long time, it's fairly intuitive in my opinion. For the infrequent help we have requested, they're good at providing assistance. View full review »
Jake Lao
Global Operations Center Lead at a logistics company with 10,001+ employees
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on. View full review »
Global Operations Center Engineer at a logistics company with 1,001-5,000 employees
Technical support is great, very helpful and accommodating. View full review »
Viktor Muransky
Global IT Operations Manager
Technical support is working fine. They react quickly and are able to solve issues over a remote connection. For more complex tasks, we use prepaid support days and ask Centreon to come onsite. View full review »
Find out what your peers are saying about Centreon, Nagios, Zabbix and others in Network Monitoring Software. Updated: November 2019.
378,124 professionals have used our research since 2012.
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