Cisco Email Security Customer Service and Technical Support

Phillip Collins
Sr Infrastructure Engineer at Delta Plastics of the South
I've worked with Cisco support two or three times in the two-and-a-half years we've had it and it's been wonderful. Most of what I've done is through email because it hasn't been an issue where the system is down. It was just that I wanted to understand something better or I wanted to implement something and needed to know if it was included. And if it was included, how would I work with it and could they send me the documentation? Always, within two or three hours, I've gotten a response, which is very acceptable to me considering we're not down. They've always gotten back rather quickly, and resolved almost everything within one or two emails. View full review »
Andrew Fisher
Digital Program Manager at a healthcare company with 10,001+ employees
We have a team of resources at Cisco that we can call on, if we need things escalated. Having great customer-centered service and support is one of the reasons why going with Cisco has been such a fantastic decision for both organizations that I've been at. View full review »
Security Officer
Regional ICT Security Officer EMEA at a energy/utilities company with 10,001+ employees
Cisco's technical support is, perhaps, taking a different approach to the way that IronPort managed systems. Cisco tends to try and answer questions or problems by email more, initially, rather than talking to someone on the telephone. Sometimes that's not quite as good as IronPort was. But, in general, Cisco is good in that when we have a question they will respond quickly. But equally, because we've had these systems for several years, there is a good pool of experience in our security team so that we don't regularly have to ask questions of Cisco support. View full review »
Learn what your peers think about Cisco Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.
Security Engineer at a energy/utilities company with 201-500 employees
The support is great. They are very fast with their responses and are very knowledgeable. Its support is available 24 hours. These things are very good. View full review »
John Agunbiade
Network Security Engineer at a tech services company with 11-50 employees
The support is great. It's one of the best, if not the best. If you have a particular issue, Cisco can SSH tunnel into your box and help you fix it. As long as we had a running contract, their response time was five minutes, tops. If you don't have a running contract but there is a security issue, say malware, for example, they'll respond. But if it has to do with hardware, they don't respond. They'll tell you to get a contract before they'll respond. It depends on what the issue is. View full review »
Gaurav Shakya
Information Security Administrator at a tech vendor
Technical support was really good. There were two cases where we raised priority tickets and they responded well. They even helped us on Saturdays. Support was good. View full review »
Network Security Engineer at Konga Online Shopping Ltd
I did contact support once or twice before I left and that was during the license regeneration. We had an issue which was more like a wrong configuration. There were some steps that needed to be taken to correct it. Support was awesome, although it took a while. View full review »
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
Their technical support is very good. We haven't had any issues. Their response is very prompt and they are very knowledgeable. View full review »
Keith Kroslow
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Technical support is definitely good. The turnaround time to speak to someone is very good, as well. View full review »
Mir Mustafa Ali
Network Engineer at a hospitality company with 10,001+ employees
Technical support is really good. As far as I know, whenever we need it, they help us very well. Within half an hour or an hour of our call, we get technical support to WebEx us, depending on the situation or the issue. That's pretty quick. View full review »
Muhammad Qureshi
Network Security Consulting Engineer at a manufacturing company
Technical support is very fast to respond. They are well-trained and experienced. View full review »
Rizwan Siddiqi
Network Security Consultant at a tech services company with 51-200 employees
The few times we have contacted technical support we have received very good performance from them. This is one of the strong points. They have very good technical support. They provide timely responses. Technical support is very good from Cisco for every product. View full review »
Syed A. Raheem
Group Head of Cyber Security at a transportation company with 10,001+ employees
We connect through a local/regional partner. Cisco is not good in dealing proactively or even reactively, so we end up relying on partners. View full review »
Sofiane Medhkour
Head System /Solution Architect at sorfert
The technical support is good. Right now, I am paying for it, but I don't use it because the solution is stable. View full review »
Setu Bandhan Saha
System Administrator at a financial services firm with 1,001-5,000 employees
The technical support is quite good. Whenever I need them, I just raise a case, then someone responds. I have no complaints. View full review »
Learn what your peers think about Cisco Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.