Cisco IOS Security Customer Service and Technical Support

reviewer1074924
Networks Lead Engineer at a mining and metals company with 1,001-5,000 employees
Their support was very bad. We have a very bad experience on the support. They take too much time requesting logs, and they are not coming directly online to resolve the issues. They keep asking about a lot of things. And they know that we are not expert in the system. So, we are wasting our time. And it takes time to respond. Sometimes one single issue will stay on the stack for three weeks, just to resolve it. The last ticket for me reached six weeks, not three weeks even. They are not like that in all products. Just this product. View full review »
CHIMEZIE EMECHEBE
Solution Architect at Bilicha Technology
If you ask technical support on how to solve some issues, it does help. We do fine with Cisco support. It comes with the equipment. We provide our clients with six months of in-house support. We pay Cisco for it. The support is okay. View full review »
FadilKadrat
Network Engineer at Banque des Mascareignes
Cisco's technical support is the best. View full review »
Learn what your peers think about Cisco IOS Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Fadil Kadrat
Network Engineer at Banque des Mascareignes
Technical support is very good. View full review »
Ralph Howard
Director Network Engineer at Therap Services
The technical support is excellent. We've contacted the tech team a few times and the turnaround time was always almost immediately. View full review »
Salim Almusalhi
Network Engineer at PART
We have a contract with the representative of DEO support, not just Cisco. So we have local support. If we have any issue, they respond to us directly by phone. View full review »
Operatioa29e
Operational Risk Manager at a financial services firm with 1,001-5,000 employees
I would rate the technical support at eight out of ten. We've had a lot of good feedback. View full review »
Omar Moran
Presales Engineer at IKUSI
I think we have great support from Cisco for this. I haven't used it personally, but I have heard good things. View full review »
Vikas Rana
Product Manager - Wireless / IT Support Manager at a tech services company with 51-200 employees
I haven't used technical support yet. View full review »
SeniorEn2e68
Senior Engineer Data Center at a comms service provider with 1,001-5,000 employees
Technical support for this solution is very good. View full review »
Learn what your peers think about Cisco IOS Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.