Cloudera Distribution for Hadoop Customer Service and Technical Support

BImgr677
BI Manager at Discovery Health
At the moment and for what we have been able to experience, technical support seems to be fine. I would rate it at between seven to eight out of ten. View full review »
Zjaen Coetzee
Data Management at BCX
I think there's a lot of room for improvement on the technical support side. Mostly because we don't have a lot of local skills in South Africa that could have supported the solution. It was an issue. View full review »
NavneetKaur
Senior Software Engineer at a tech services company with 10,001+ employees
The technical support is very good. Whenever we open a ticket, we get support right away. View full review »
Learn what your peers think about Cloudera Distribution for Hadoop. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
Mohamed Gomaa
Data engineer at a tech services company with 11-50 employees
After we open a ticket, the issue can be resolved very quickly, they have a management portal. I don't contact them directly, but I haven't heard anybody having any problems with it. View full review »
Doron Sela
DBA team manager at a financial services firm with 1,001-5,000 employees
My problem is that I started using Cloudera Express without technical support and then I purchased the Enterprise edition through another company. So now I don't really have access to Cloudera support, even though I hardly need to use it. View full review »
EricLin
Chairman at Athemaster co.,ltd.
We offer technical support for this solution to our customers. View full review »
Learn what your peers think about Cloudera Distribution for Hadoop. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.