Dell BakBone Customer Service and Technical Support

System Administrator at a tech services company with 11-50 employees
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues resolved if there are any hiccups. If an engineer cannot resolve the issue they will also move it up to another level. That may mean we have to wait a few more hours for them to get back to us in order to resolve the issues. We've been satisfied with the level of service we've received so far. View full review »
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