Fortinet FortiMail Customer Service and Technical Support

Imad Awwad
Group IT Manager at Malia Group
The technical support was good. They are perfect. The support is open and support is with FortiGate. They always reply and they are always there to support you within an hour, at the maximum. Everything will be shown in your inbox. We develop our products, and we do our troubleshooting without relying on the support. If we reach a stage where we can't do anything more, then we contact support. It has been approximately two years since we last contacted them. View full review »
Huthaifa Smadi
Group Senior Network Administrator at a tech services company with 51-200 employees
The support from the company is very good when we have to use it — may be to solve an issue more quickly. As an elite partner, we have full privilege in FortiMail support and with the Fortinet tech center. We don't need full privilege for the clients on cloud deployment. Certain things we can not do. You can't turn off this mode only the tech guys can do that. There are also some features you can't deploy on FortiMail. For example, SNMP or load management. You can't deploy these features by yourself and you need to ask the support center to add this feature. View full review »
Wagdy Hafez
Cyber Security Solutions Manager at Summit Technology Solution
We have a good support team to contact at Fortinet if we need them. They are available and reliable. View full review »
Find out what your peers are saying about Fortinet, Cisco, Barracuda Networks and others in Messaging Security. Updated: February 2020.
397,408 professionals have used our research since 2012.
BrianAmenya
Systems Engineer at a tech services company with 51-200 employees
When I had a problem, I contacted their technical support and they were good. I love their support. Somebody was having issues with false positives. Some emails were being flagged as spam. Their support was able to resolve the issue within the hour. View full review »
Mohamed-Maher
Network Administrator at Mashreq Group
The technical team was very helpful. Our only issue was that, because we are in Egypt, Fortinet had to use their distributors in Egypt to fix our problem, and that is why it took three days to get the hard disk, install it and reconfigure it. Luckily our last configuration didn't take up much time, only about one hour, thanks to a backup of the last configuration that was available online. But if it has to be shipped from the distributors, it will take three days at least. View full review »
reviewer1194153
Network and Communications Manager at a financial services firm with 1,001-5,000 employees
Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good. View full review »
Yash Rana
Manager IT at OTE
I will not give good marks on their support team. The support is not good at all. If you call in with an emergency thing, they will send you some PDF to read rather than sending it to their technical team. We therefore use our own expertise team who then uses Google to search for a solution. Online support sometimes takes up to a week to get back to you. View full review »
Anoob Valath
Manager Information Technology and Technical at Amadeus Gulf
Technical support for this solution is very good. View full review »
Secteamlead67
Security Team Leader at a tech services company with 11-50 employees
Technical support is very competent and quick to answer our questions. View full review »
Jacopo Giusti
Cyber Security Analyst at Sixtema
There was no need for us to use technical support so far. View full review »
Elom Kutsienyo
Systems Engineer at a tech services company with 51-200 employees
Technical support is great. They're available 24/7 and their response time is typically within the hour. View full review »
Find out what your peers are saying about Fortinet, Cisco, Barracuda Networks and others in Messaging Security. Updated: February 2020.
397,408 professionals have used our research since 2012.