Huawei Wireless Customer Service and Technical Support

Anjan Basu Chowdhury
Pre-sales Engineer at Savex Technologies Pvt Ltd
There was one time I had a problem with their centralized licensing. I called the Indian call center, but the response was not that good. One guy attended this call and he told me, "Definitely, I am forwarding your call to the next level. I'll let you know." After that, it took between 10 to 15 hours before I got a call back. By then, we had already resolved the issue. Therefore, they could improve the local support; there should be at very good Tier 1 and 2 support in India. They should be both proactive and reactive. View full review »
reviewer1138239
Manager, ICT and Partnerships at a comms service provider with 201-500 employees
The customer support is pretty good. View full review »
SyedAbdul Quadeer
Network Engineering at Hawsabah
Technical support is not great. Whenever I open a case, I don't get any immediate support. You have to wait for at least 24 hours. Once you do get a hold of them, the quality of their suggestions are good. It's the wait time that needs to be fixed. It should be much more immediate for clients. View full review »
Find out what your peers are saying about Huawei, D-Link, Cisco and others in Wireless LAN. Updated: May 2020.
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MuhittinAkar
Network Security Expert at Seçil Kauçuk
Technical support is not ideal. They sometimes cannot connect to the wireless access point or their connection drops. View full review »
Find out what your peers are saying about Huawei, D-Link, Cisco and others in Wireless LAN. Updated: May 2020.
418,646 professionals have used our research since 2012.