IBM Integration Bus Customer Service and Technical Support

Jagan Chidella
Systems Software Specialist III at a government with 1,001-5,000 employees
Technical support for this solution is extremely good. They are very supportive. Their answers are very quick, and they quickly understand what problem I am facing. It would be nice if they visited the site so that they could see the project and what is happening. It would give them the opportunity to look at the structure visually, instead of me continuously sending ZIP files. That would be awesome. View full review »
Pavel Shcherbukha
Team Leader of the Development Team at IBM/IT-Innovation
We have not used the technical support. We found all of the information that we needed with the IBM documentation. View full review »
NaveenTak
Senior Integration Consultant at Candela Labs (AWPL reborn)
IBM support is fantastic and quick. View full review »
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Yogesh Bhardwaj
Offshore Delivery Head (US) at a tech services company with 1,001-5,000 employees
Under certain situations, when what we were expecting is not right, then we contact support, and technical support from IBM is really good. However, IBM support is mostly for the small time stuff, like product releases. In a few years, they will end up the support unless we pay them. The difference is in the cost. Support costs are high compared to their competition. Otherwise, the support is good. View full review »
reviewer703206
Enterprise Solution Architect at a transportation company with 5,001-10,000 employees
I think that the support from IBM is very good for this solution. Usually, they answer very fast. View full review »
IntegLead9887
Integration Team Leader /Integration Architect at a tech services company with 11-50 employees
I didn't need to contact IBM technical support very much. View full review »
Wael Alhasan
Middleware Architect at a financial services firm with 501-1,000 employees
Tech support is very good, but it takes time to resolve any issue. View full review »
YaroslavLatushkin
Team Lead and Senior Architect at FCL
The response from technical support is typically quick. However, sometimes when we ask IBM to fix coding, that can take several months. I understand this is because the product is quite sizable. They can often answer our questions without having to fix the entire product itself and they give a quick and detailed response. View full review »
Cameo Mbowane
Chief Executive Officer at Customersoft Innovation
I have only contacted their support for implementing application integration. Overall, they're good. They're able to replenish and reboot the data much easier. View full review »
Find out what your peers are saying about IBM, MuleSoft, Software AG and others in ESB. Updated: March 2020.
407,845 professionals have used our research since 2012.