IBM Rational System Architect Customer Service and Technical Support

Enterprise Architecture Specialist at a energy/utilities company with 10,001+ employees
I'm not very happy with technical support because it was recently moved from IBM to UNICOM. They have a different model so we do not have a support agreement. We have several issues, including the fact that we no longer get free upgrades. It hasn't been very easy since the days of Telelogic, where support was much easier. It became more complicated when it moved to IBM, and now it has been further complicated with UNICOM. View full review »
HajarEl F'Hayel
Database Administrator at a tech services company with 10,001+ employees
My experience with technical support has been good. They are very helpful. View full review »
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