IBM Robotic Process Automation (RPA) Customer Service and Technical Support

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
From an RPA perspective, since this tool is kind of new, there are a lot of incidences that we have discussed a lot with IT support. Right now, in version 11.2, the Control Room gets disconnected frequently, so we are working with IT support on that. Earlier, we had an issue where we wanted to put information into a PDF document and, again, we worked with IT support to get a solution and work around that. So there have been a variety of use cases where we have had to work with and rely heavily on them to give us solutions. View full review »
Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
I have not used technical support yet. View full review »
Directore37f
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
The technical support is great. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
382,399 professionals have used our research since 2012.
ClientEx1562
User at a tech services company with 10,001+ employees
Technical support is pretty good. We were able to get the right support for the customers, as needed. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
382,399 professionals have used our research since 2012.
Sign Up with Email