IBM Security AppScan Customer Service and Technical Support

Director Of Product Cyber Security at a aerospace/defense firm with 10,001+ employees
Once we got into the queue, we got a fantastic turnaround. View full review »
Managing director at Accenture
I think it is pretty good. They answer in a very fast manner. View full review »
Rodolfo San Vicente
CTO at Anzen
Generally speaking, their tech support is good. View full review »
Senior Cloud Architect at a tech company with 1,001-5,000 employees
The IBM technical support staff are good. View full review »
Senior Security Specialist at a transportation company with 10,001+ employees
I like IBM technical support as a whole. It was a really good experience. View full review »
IBM Business Manager at a tech vendor with 501-1,000 employees
Tech support is responsive. With the local support I get all the help I need. I'm a former IBMer, so I know the right contacts, so it's quite simple to work. View full review »
CEO at a government
Support: I'll just leave it at "good." View full review »
Application Security Consultant at a financial services firm with 10,001+ employees
We're really happy with technical support. They are great and very responsive. View full review »
Prasoon Nigam
Security Consultant at a consultancy with 10,001+ employees
I would rate tech support a seven out of 10. View full review »
Amr Elakkad
Business Development Manager at a tech services company with 10,001+ employees
The technical support is knowledgeable. However, our issue is not enough resources supporting our region. For Dubai, which is in the Gulf region, we need more technical support resources. View full review »
People Leader Of Cyber Strategy And Solutions at a insurance company with 10,001+ employees
We have a strong partnership with IBM. Their tech support is very knowledgeable. View full review »

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