IBM Spectrum Scale Customer Service and Technical Support

reviewer1249170
Senior Expert Solution Architect at a comms service provider with 10,001+ employees
The technical support is good. At this moment we have a problem with technical support but it is not related to Spectrum Scale. It's with another product called Tivoli Suite, Spectrum Control Site. View full review »
PhilippeVAILLANT
Infrastructure Architect at Getronics UK Limited
I do not speak with technical support, although I am close to the installation process and I do not recall any problems that required contacting support for help. View full review »
Engineer58ee
Engineer at a financial services firm with 10,001+ employees
I usually do not deal with them. The Level 2 personnel talk with them. We have our contract with IBM, so we call them all the time for user problems. They usually are effective. View full review »
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SeniorUne0f7
Senior Unix Engineer at a financial services firm with 1,001-5,000 employees
We have not used technical support that much for Spectrum Scale. However, we did have one crash and they helped us quickly apply a patch. View full review »
ClientSef4c8
Client Server Engineer at a financial services firm with 1,001-5,000 employees
Technical support has been very helpful. They provide us with pretty good solutions that we can implement moving forward. View full review »
Find out what your peers are saying about IBM, Red Hat, Dell EMC and others in Software Defined Storage (SDS). Updated: April 2020.
408,154 professionals have used our research since 2012.