IBM Spectrum Virtualize Customer Service and Technical Support

it_user12768
Sr. Technical Specialist at a manufacturing company with 1,001-5,000 employees
Technical support has been excellent for all products: SVC, Storwize, DS8000, and FlashSystem. Every one of the different hardware products that I have, I have always had good support. They are very reliable. Therefore, I have been happy with the support. View full review »
Michael West
Senior Storage Engineer at ADT Corporation
Technical support is effective and helpful. We were having some bottleneck issues with our DS8800, and it turned out that they had changed best practices on us. So, we involved technical support on the best way to migrate from intermingling hosts and storage to display them out into two separate aisle port groups. View full review »
Lance Hawkes
Solutions Architect at Direct Systems Support
Technical support is mostly good. Most of the time, especially at the Level 2 support and above, it is really good. The guys in Austin are fantastic, plus ATS, Lab Services, and the people from Hursley put out stuff which allows us to better understand the product and support it. That has been great. For Level 1 support, I have been trying to decide if it is AIX Level 1 support that I have the problem with or SVC. I probably deal more with Level 1 support for AIX than I do with SVC. Though, nothing really stands out for the support problems from SVC. View full review »
Find out what your peers are saying about IBM, Dell EMC, DataCore and others in Software Defined Storage (SDS). Updated: October 2019.
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Michael Drapkin
Enterprise Architect at QCM Technologies
Technical support is very good. Most of the support personnel that I have talked to were very knowledgeable, which has always been good. View full review »
ITArchit5ff0
IT Architect at a tech services company with 11-50 employees
In the past, the technical support has been very good. However, lately, it has not been so good as they are moving the support to Bulgaria. We are really unhappy about this. View full review »
SysEng551561
Systems Engineer at a energy/utilities company with 1,001-5,000 employees
We do use them when there are issues, when we do upgrade, migrate, and work with business partners. We are happy with the support that IBM provides us. View full review »
Find out what your peers are saying about IBM, Dell EMC, DataCore and others in Software Defined Storage (SDS). Updated: October 2019.
370,827 professionals have used our research since 2012.
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