IBM SPSS Statistics Customer Service and Technical Support

YosdiHarmen
Founder at pt. sma
We have had contact with the IBM SPSS technical support team through the phone and they help us through what they call the TeamViewer. They can assist us promptly and I think the service is good. We are satisfied with the level of technical support we receive. View full review »
EzzAbdelfattah
Associate Professor of Statistics at KAU
I have never contacted support. I hope I can contact them with a call to improve my notes about the outputs or something. View full review »
AltanAtabarut
Founding Partner at Altdata Analytics
When you contact support, sometimes it takes a while because they don't know how to help you resolve your issue. In turn, they contact other areas of support and it takes time to get back to you. The support is just ok, and you have to contact someone who works in the US or in Europe. View full review »
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Ali-Megahed
Senior Statistical Consultant at a financial services firm with 501-1,000 employees
I haven't had much need to contact technical support, only when they upgrade or update my version and something is required to activate it, but not for technical issues. I haven't needed them for that. View full review »
HosseinRazavi
CEO at Avina
Regarding the SPSS technical support - I don't have any problems. I can find any answers on the internet or by searching on their site. I don't have any problems in this area. View full review »
reviewer1268319
Assistant Director-Data Analytics at a financial services firm with 10,001+ employees
I haven't been in touch with technical support directly, but I have been using their forums to help troubleshoot issues. I've researched some forums. Whenever I encounter issues within the solution, I will actively browse a few forums for blogs for documentation that might provide me with some insights. View full review »
PARWEZANSARI
Business Process Improvement at Godfrey Phillips India Ltd
I haven't really used technical support. Mostly I use Google to look for answers to my questions. View full review »
reviewer870627
CEO & Owner at a tech services company
We don't reach out to IBM support directly. We have a good relationship with a local office and always get help from them if we need it. We don't use the official IBM support as our issues are usually quite small. View full review »
Volkan ÇAma?
Principal Consultant at Caligo
We have contacted technical support two or three times and they don't respond quickly. View full review »
Find out what your peers are saying about IBM, Weka, Knime and others in Data Mining. Updated: March 2020.
407,845 professionals have used our research since 2012.