IBM Tivoli NetCool Customer Service and Technical Support

Director / Consultant at a tech services company with 1-10 employees
I have had experience contacting technical support for some issues. Once you get to level two and level three in IBM the support team, I find their level of expertise to be very good. Support can be problematic, though, if you find yourself predominantly dealing with the first level of technical support. It can take some time in order to get complex issues escalated. Once they are escalated, the issues are handled very well. View full review »
Senior Baseband & RF Engineer at a comms service provider with 201-500 employees
I've never been in direct contact with technical support and therefore can't speak to how good they are. View full review »
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