IBM WebSphere BPMS Customer Service and Technical Support

Business Solutions Manager at Valleysoft
There are bugs in the software, of course, as with any product. I would evaluate the product support as typical of software products. I do not hate their support and I do not love them either. They could improve, of course, but anyone can improve. View full review »
We have contacted their customer support a few times. They are very technical. When writing the logs we are redirected to the correct support team. Before engaging the support team, we did our own research. IBM has its own website knowledge base. There are times that we are not confident to perform those steps ourselves because the impact will be huge because production will be down for a few days. There are times when we have had a few steps that we needed to troubleshoot with the support team. The onsite support requires additional charges. It depends on the severity of the ticket. View full review »
Technical Architect at a financial services firm with 10,001+ employees
We've reached out to technical support in the past. We've faced a few challenges that they haven't really been able to solve. It's rather average, on the whole, but they could work to be better and improve their services. View full review »
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