IBM WebSphere Message Broker Customer Service and Technical Support

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MansoorMohammed
Integration Specialist at Hudson's Bay

Technical support is really good.

I would rate them an eight out of ten because it goes from level one, two, or three and sometimes it takes time, based on the priority of the ticket that we are creating.

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Shubhashis Panda
Solution Designer at a tech services company with 11-50 employees

IBM technical support is pretty good. Sometimes it's difficult to simulate issues, or reproduce the issue to make them understand the problem. It can sometimes also take quite a while to resolve an issue. Overall, we are happy with the IBM support.

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AbdelMonem Azaz
Integration Architect/Practice Manager at Saudi Business Machines - SBM

I have been in contact with technical support and I find them to be good. Sometimes when I raise a ticket, it is just to get extra support to provide guidance for a feature that has been improved or discontinued.

Given the stability of this product, it is rare that one opens a support case because of a defect in the code.

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