IDERA SQL Compliance Manager Customer Service and Technical Support

Database5b8b
Database Administrator at a insurance company with 10,001+ employees
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to be. The time until we get feedback is increasing. Perhaps it's because we have a lot of open tickets at the moment. We have a lot of different network zones and firewalls, and it's quite tricky to get all this running in our environment. We are using support, perhaps, in a really excessive way. We have a lot of problems that have existed for a very long time. We have a lot of feature requests and several bugs that haven't been fixed for more than a year now. That's a bit annoying. In the past, this all went a bit faster, but it since IDERA started to release the dashboard, you can see that there is a really big focus on the dashboard. Developers are trying to get it running and to get it to run faster, improve the performance. The other features have suffered as a result. For example, in SQL Safe we have been waiting for so long to use striping versus IBM TSM in the SQL Safe console. You can use it in the dashboard but you can't use it in the console. The feature isn't there. They just forgot to implement it. Also, the command line interface of SQL Safe is missing it. We have been waiting for something like one and a half years now to get this feature in the command line interface, in the console, because the dashboard isn't fast enough for us. There's a different set of features in the dashboard and in the console: for certain things you have to use the console, for other things you have to use the dashboard, and that's a bit annoying as well. View full review »
Database1c8f
Database Administrator at a energy/utilities company with 1,001-5,000 employees
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a backlog of way too many events. I contacted tech support and they gave me the typical, "Have you tried this?" and I did that. But I just ended up uninstalling and reinstalling. It was just easier. Typically, they are okay, but I haven't used them too much. View full review »
Database8a9a
Database Administrator at a government with 5,001-10,000 employees
I don't think I've ever used their tech support. View full review »
Learn what your peers think about IDERA SQL Compliance Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
Databasee804
Database Administrator at a media company with 501-1,000 employees
I don't have any issues with their technical support. View full review »
Learn what your peers think about IDERA SQL Compliance Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.