Imperva SecureSphere Web Application Firewall Customer Service and Technical Support

Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
We use a partner here in Puerto Rico for Imperva. We have a guy in our shop every day, full-time. View full review »
JohnTamakloe
Solutions Engineer at a tech services company with 11-50 employees
While we were installing this solution, we had contact with technical support and they were good. I have referenced information that is on their site and it is helpful, as well. During the initial installation, there was a warning that was not part of the known CVEs. When I checked with support, they told me that this type of problem is blocked out-of-the-box. However, if I wanted to be really sure, they showed me how to create a custom policy, or custom rule, to specifically deal with it. View full review »
Roi-Nahari
CTO - Consulting Services at a tech services company with 51-200 employees
We do not use technical support very often. It is only in cases where we get something that looks like a bug. Their team is good. View full review »
Learn what your peers think about Imperva SecureSphere Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
Mustafa Okay
Senior Security Engineer at a tech services company with 11-50 employees
I am regularly in contact with Imperva support and I am satisfied with them. View full review »
George Ondego
Manager, IS Security & Infrastructure at Fintech Kenya Limited
I think that technical support needs to be improved by making it more localized, or regionalized. Our support is currently coming from the US, and it is not very good. They need to take care of their global customers. View full review »
OluwoleOlajide
Cloud Solutions Architect at a tech services company with 11-50 employees
Customers actually require a lot of support. They want an easier channel that can provide support. The solution should offer a monthly check-in with clients. Other solutions offer this, and it's helpful for the clients, just to make sure everything is running okay. In general, however, technical support has been good. View full review »
reviewer805227
Head of IT at a tech services company with 11-50 employees
The solution's technical support is good. View full review »
Learn what your peers think about Imperva SecureSphere Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.