Informatica PowerCenter Customer Service and Technical Support

Ricardo Pedro
Solutions & Achitecture Data Analyst Specialist at a construction company with 10,001+ employees
Informatica is assisting us with the implementation and they know what we are trying to accomplish. They have visibility as to what our company does, and having people like that helps a lot. Overall, at the moment we are very happy with the support and their contribution. View full review »
MohamedKhamis
Data Scientist at IME
Technical support and their approach is good. They have a support portal and support tickets. If you open a ticket it has multiple levels of severity from level one to very high or critical. Also, you can buy a support policy for 24/7 support. Sometimes, we've had issues where customers complain so we have to keep pressuring support and escalating the matter to upper management to get things fixed in a timely fashion. However, this doesn't happen too often. The process as a whole is good. View full review »
AmanyEldaly
Data Engineer at a tech services company with 51-200 employees
Technical support has been very helpful. Whenever we have a problem, they are able to solve it. View full review »
Find out what your peers are saying about Informatica, Microsoft, Oracle and others in Data Integration Tools. Updated: May 2020.
419,052 professionals have used our research since 2012.
Innodirec67
Director of Innovation & Development Department at a tech services company with 51-200 employees
Technical support is great. It's one of the reasons we really like them. When you compare support from IBM and support from Informatica. Informatica is much better. View full review »
Vijaya Saduvuv
Lead Application Developer and Informatica Administrator at a healthcare company with 501-1,000 employees
We are using technical support every year, it's part of like maintenance we get from Informatica. Year by year they are improving. They're up to the mark. View full review »
Kirill Slivchikov
Owner at 7Spring Consult
We used the vendor's distant support and the expertise was excellent. View full review »
SeniorEtddda
Senior ETL Developer at Office of State Revenue
The technical support is very, very good. They make sure to come on site and help us to fix any issues we may have. View full review »
Hassan Emam
Regional Manager at a tech services company with 201-500 employees
I don't get in touch with technical support very often, but I would rate them as medium in their level of efficiency in dealing with issues. View full review »
Find out what your peers are saying about Informatica, Microsoft, Oracle and others in Data Integration Tools. Updated: May 2020.
419,052 professionals have used our research since 2012.