Juniper Enterprise Routers Customer Service and Technical Support

reviewer1083318
Network Infrastructure Program Manager at a non-profit with 1,001-5,000 employees
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless of my preference for products from Palo Alto and Juniper, Cisco is number one in terms of response time and ticket tracking. With respect to Juniper, I think that they might come in second. View full review »
reviewer1083318
Network Infrastructure Program Manager at a non-profit with 1,001-5,000 employees
Technical support for Juniper is good, but it is not as good as Cisco. Cisco is number one for technical support, and Juniper may be the second. View full review »
reviewer1268583
Network Engineer at a university with 201-500 employees
I believe that their current setup for support is an acceptable solution in general terms. They have quite a nice support system where you can find things easily by yourself. We're really happy about this. View full review »
Learn what your peers think about Juniper Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Mwai Janna
Network Operations Center Manager at a tech services company with 51-200 employees
The technical support is very good and the documentation on the website is very accessible. Some of the deployments that we have done were made very easy because of access to this information. Without the vendor's help, we could have had difficulties during some of the deployments that we've done. View full review »
GerdMueller
Technical Account Manager at a comms service provider with 10,001+ employees
We've been in touch with technical support over the years. We're very happy with their level of support. I always talk directly to them or I send emails via the collection site platform. They've been great. View full review »
Marco Battistoni
Technical Expert at a financial services firm with 1,001-5,000 employees
I don't directly deal with technical support. I wouldn't know how they are in relation to the assistance they offer clients. Operations deals with them and they have a contract with them. View full review »
Jaturong Anuvatesirikeart
Technical Consultant at a tech consulting company
The Juniper technical support is okay. View full review »
Learn what your peers think about Juniper Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.