LeanIX Customer Service and Technical Support

Consultant at a consultancy with 11-50 employees
The technical support is actually very good. It depends on your SRAs that you defined with the company. If you have a huge solution board, a huge number of fact sheets, you will have tech support within 24 hours. It depends on the number of objects you have in your repositors and the more objects you have and the bigger license you have, the faster the SRAs are defined. You have, at maximum, a 24-hour response. I received emails around two hours after my question was submitted to tech support, that was very quick. If you press the critical button you can always get in contact almost instantly. View full review »
CRM Manager at a tech services company with 501-1,000 employees
I've never used technical support. I've never had any issues. View full review »
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