LogMeIn Rescue Customer Service and Technical Support

Art Ochoa
Director of IT at a retailer with 11-50 employees
This might attest to the overall reason that I like LogMeIn so much: I don't think I've had a problem where I've had to call tech support. The only problem I had - and it wasn't even a problem - was because I move from company to company. Once I go to the new company, I just resubscribe under that business name. Because I don't go in there that often, "Where do I change the logo?" You moved the thingy. "Where do I change the background?" That kind of stuff. It wasn't like, "Oh this is something broken. I need you to help." I've never had an issue like that. It's been rock solid. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
I don’t think we ever needed to get tech support on the line because the software is so easy to use. We are able to figure out everything ourselves. Maybe, in the last 12 years, if I remember correctly, it went down for 15 minutes. I don’t even remember if that’s true of not, but I don’t think we ever went down more than 15 minutes, one time. View full review »
Andrew Abrams
We rarely ever call them for support, but when we have, it has been very good. I would give them a 10 out of 10. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: October 2019.
378,397 professionals have used our research since 2012.
IT Manager at a retailer with 51-200 employees
It was a good experience. The person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said, this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product. View full review »
TSM at a manufacturing company with 5,001-10,000 employees
We used customer support one time that we have a problem with the licensing. They explained it to us, and that was it. I will say 100% in five years, I do not think we have had to use technical support for anything. View full review »
I have only called them once, and it was to complain about a bill. What happened is I could purchase it two ways. I could purchase it from my management console or I could purchase it direct from them. At the time, my management console was cheaper for what it offered, then they were directing me. I called to complain about that and they fixed it. That is the only time I have ever had to call them. View full review »
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
I do not think I have ever had to call tech support for LogMeIn Rescue. View full review »
Data Center Technician
We have hardly ever called technical support because the software is so solid. The few times we have called were for non-technical issues, and support has always been American (please keep it this way) and able to answer and/or resolve any of our concerns quickly. View full review »
Paul Hayden
Technical Architect
My experience with tech support has been good. View full review »
Net Admin at a translation and localization position with 51-200 employees
Technical support is adequate. They are pretty focused on what it is that they do, and if there are any problems outside of that, they are not impressive. View full review »
Associate Director of IT Assets & Procurement
Tech support has been excellent when engaged. View full review »
Web Services Administrator at a healthcare company with 501-1,000 employees
I have not had any issues requiring support. With the product, I have never had an issue with it. I have never had to look up anything or call anyone. View full review »
Senior Technology Director
I have not really taken advantage of technical support, other than the initial roll-out. View full review »
Ilan Baicher
Chief Information Officer
I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get to where I need to go very quickly. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: October 2019.
378,397 professionals have used our research since 2012.
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