McAfee Complete Endpoint Protection Customer Service and Technical Support

Owais Yousuf
Solution Architect Security at a tech services company with 201-500 employees
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened a case, the engineer took too much time to listen to us and then they collect all the information. But then he never came back to us. Sometimes, five days, three days, sometimes even two months would pass and nothing would happen. But now I can see that the tremendous change. From the moment you open a case, in the next hour, you will get a response from the technical support, so now I'm feeling that the support is getting better. View full review »
Beşir Kayar
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with technical knowledge. Generally, when I was on the technical side, when I called the support team, in an hour or two maximum someone would connect to the system and start to investigate. In the end, most of my problems have been solved via the technical team. View full review »
Reviewer677
User
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to the second level. That was only one incident. So far, we are getting the expected customer support that we needed from McAfee. View full review »
Find out what your peers are saying about McAfee, Symantec, Cylance and others in Endpoint Protection for Business. Updated: September 2019.
371,917 professionals have used our research since 2012.
Deepti Tewari
Consultant at a tech services company with 501-1,000 employees
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle East, it's good. If I have a ticket they follow up and give a call. I don't know where support is set up for the Middle East, if it's in the area, but those guys are very nice. View full review »
AsstntAdmn677
Assistant Administrator at a healthcare company with 1,001-5,000 employees
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle East and if you try to get the support it's really bad support. When you are in Asian countries, you get good support because of the experience in the region. For the US and UK, they have good support centers. So there is no issue with that. View full review »
CompleteEnd677
General Manager (Corporate Services) with 11-50 employees
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch it. They signed the consolation code for us. I had a very good experience with McAfee customer support. I'm very satisfied. View full review »
S.M.J.B.Samaranayake
Systems Engineer at South Asian Technologies Pvt. Ltd.
Our experience is from the technical support in India, and it is good. View full review »
Drct0987
Director with 11-50 employees
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a case within the day. Sometimes it takes them a long time. View full review »
Shahid Abuareeb
Delivery Manager at Jlogic Innovations
Tech support is not as helpful as they were in the past. View full review »
Reviewer7245
VP Tecnología at a tech services company with 10,001+ employees
We have a very skilled tech support technologist who helps us with our inquiries. View full review »
Andrew Njagi
Communications and Networks Engineer at a transportation company with 1,001-5,000 employees
I have not used tech support for this solution. View full review »
Find out what your peers are saying about McAfee, Symantec, Cylance and others in Endpoint Protection for Business. Updated: September 2019.
371,917 professionals have used our research since 2012.
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