McAfee ePolicy Orchestrator Customer Service and Technical Support

JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us, so in most cases, we have certifications for the different products that we support. This means that we hardly require support because we are well equipped when it comes to doing our job. If we do get something that we don't quite understand, McAfee has got a knowledge base that we usually refer to. This is helpful when it comes to some of the problems that we face. View full review »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service. Struggles like this impact the experience. If you have an issue, you want to get expedited within a certain amount of time. Sometimes, it just takes longer to get things done. View full review »
Amman Khan Mohammed
Senior System Engineer at a tech services company with 201-500 employees
I have opened a few cases with technical support and their support is good. It depends on what type of contract you have with them. If you have an Enterprise Support contract, or a Platinum Support contract, they do provide very fast support solutions. If you have basic support, it will take one or two days. View full review »
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reviewer1237686
Information System Security Coordinator at a comms service provider with 501-1,000 employees
I'm happy with the technical support. View full review »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the responses come back late. View full review »
Umor Siddique
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time. View full review »
Find out what your peers are saying about McAfee, Symantec, Forcepoint and others in Data Loss Prevention. Updated: January 2020.
396,781 professionals have used our research since 2012.