McAfee Web Protection Customer Service and Technical Support

Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government with 501-1,000 employees
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is down, we get a call in half an hour. View full review »
MarkGrover
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are satisfied with the fact that they do not have to struggle with the product so there is not much reason to be in touch with the technical support team. I have not heard people saying anything bad about the support itself, so I guess that is a good thing. View full review »
ManagerOd68c
Manager of BI at a tech services company with 10,001+ employees
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually just call our IT department and they take care of it. On a couple of occasions, I have called them directly. I'm in the BI world, so our environment needs to be very secure. I think that they should have different levels, or tiers, like a general user, advanced, and your pros. Instead of going back and forth several times, talking with customer support, it would be easier. View full review »
Find out what your peers are saying about McAfee, Zscaler, Cisco and others in Internet Security. Updated: May 2020.
417,803 professionals have used our research since 2012.
Businessa10d
Business Analyst at a consultancy with 1,001-5,000 employees
Another person is responsible for dealing with technical support, so I do not have experience with them. View full review »
Find out what your peers are saying about McAfee, Zscaler, Cisco and others in Internet Security. Updated: May 2020.
417,803 professionals have used our research since 2012.