Melissa Data Quality Customer Service and Technical Support

GaryM
Data Architect at a non-profit with 1,001-5,000 employees
Customer Service: Fairly typical vendor support. They are immediately attentive to problems and provide email notifications of software versions. Technical Support: They regularly release new versions and have greatly improved the product over the past few years. However unless you can interact directly with the development team problems may not get resolved in a timely manner. I have usually been left coming up with my own solution in the time I was waiting for their support to provide answers from their support team. View full review »
Presiden68cf
President
The tech support people are very accommodating. They're very receptive, they're very knowledgeable. View full review »
reviewer625818
General Manager
We have never used technical support. View full review »
ITDirect78f0
IT Director
We really have not had to use it. During the one incident I am remembering, we contacted customer support, and I don't remember if it was resolved through them, or I get the impression it was a larger issue than just affecting us, and it was resolved. So, I can't really give a great comment on that. I do not think other than that one time we have really used customer support, because we have not had a need to do so. View full review »
Sam Varadarajan
Powerbuilder Consultant at a government with 10,001+ employees
Excellent. I mostly contact Jason Chapple who provides front-level support and, if it is something he cannot handle, he forwards it to their technical team which responds with a ticket number immediately. In the last three years we had a few questions about their address validation/formatting, but those turned out to be non-issues. They also have good documentation and their lookup sites are good for validating results. View full review »
Property944a
Property Investor
There was one time I was trying to figure out how to actually get the databases loaded and called up tech support. They were very helpful. They actually got online to get onto my desktop and see what was going on. It was very helpful. They were able to find my problems, and I was able to move on with it. Instantaneously getting on my screen and see what's going on was extremely helpful. View full review »
CsOperatbe4c
CS Operations Manager
I have never had to contact tech support. My sales rep helped me out with everything I needed. View full review »
NathanWong
Developer at a tech services company with 1-10 employees
Tech support is 10 out of 10. View full review »
it_user223296
Applied Data Science Entrepreneur at a consultancy with 1-10 employees
I requested a hands-on webinar and received it the same day. View full review »
Gavin Gibson
COO
Limited use of tech support has been necessary, but all interactions have been pleasant. Nine out of 10. View full review »
Operatio7ecd
Operations and Business Technology Leader at a financial services firm with 10,001+ employees
Average to below average. Tech support at Melissa Data was very quick to wash their hands of an issue and say it's IT policies on my side that are causing the issue. There was no offer to try and find a work-around. Just an overwhelming attitude of "it’s not our problem." View full review »
Administd2c5
Administrative Assistant
We have not needed much help, but the help we have gotten has been quick and simple. View full review »
HeadOfDa933c
Head of Data Partnerships at a tech services company with 11-50 employees
Tech support has been very prompt and helpful with any and all questions and issues we have submitted. View full review »
Eleni Michailidou
Product Design Consultant
We have been provided with the highest level of support up to now. View full review »
Easton Horner
President
Eight out of 10. View full review »
Directorf202
Director at a logistics company with 1,001-5,000 employees
Tech support is fine. View full review »
Xavier Eastway
Executive Director at a non-tech company with 11-50 employees
I haven't needed it. View full review »
Wendy Kennah
Director at a tech services company with 501-1,000 employees
So far, so good. Although, we have not needed to use this very often. View full review »
ProductSf9b2
Product Specialist / Senior Business Analyst
We haven’t used any Melissa Data technical support. View full review »
Bo Reed
Data Solutions
Support is very good and they spend the time you need to understand the tool to accomplish your goals. Escalation to level 2 or 3 if necessary. View full review »
Kerry O'Brien
Director of Software Development
We haven't needed it much, so I can't address this. View full review »
Robert Edwards
Mailing Specialist
Gloria Welch
Retired
I have never used tech support. View full review »
ManagerO27b2
Manager of Application Development (Web Team) at a retailer with 1,001-5,000 employees
Supportive as needed. Have not required much support. View full review »
Neal Barnett
User
Nine out of 10. View full review »
Robert Wakefield
CTO at a comms service provider with 11-50 employees
Very good. All engineers are top-notch. View full review »
DataProca9b3
Data Processing Supervisor at a printing company with 51-200 employees
Tech support itself is okay, but they could not achieve desired results. View full review »
Denise Streit
Office Services Manager at a government with 51-200 employees
Customer1922
Customer Resource Production Manager at a individual & family service with 5,001-10,000 employees
Technical support is excellent. View full review »
Brian Liao
Director of Platform Operations at a tech services company with 51-200 employees
Always responsive and helpful. View full review »
Shah Sheikh
Director, Information Technology at a financial services firm with 10,001+ employees
Business62c1
Business Intelligence Developer at a healthcare company with 1,001-5,000 employees
Have not had to use technical support. View full review »

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