Melissa Data Quality Customer Service and Technical Support

Data Architect at World Vision
Customer Service: Fairly typical vendor support. They are immediately attentive to problems and provide email notifications of software versions. Technical Support: They regularly release new versions and have greatly improved the product over the past few years. However unless you can interact directly with the development team problems may not get resolved in a timely manner. I have usually been left coming up with my own solution in the time I was waiting for their support to provide answers from their support team. View full review »
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