Mendix Customer Service and Technical Support

Markus Travaille
Business Development Manager & Project manager at EGALiT
We use technical support, for example, if there is a performance question, usually in the design phase. In the run time, we are so experienced in Mendix, having such high internal quality centers on what we want the applications to do when we stick within the core of the capabilities of Mendix, that we never contact support about this. In general, we are very infrequently calling support, maybe four times a year. So, we have some contact with support, but it is never about urgent issues. The experience that I have with that support is good, and usually the support engineers know what they are doing. So, no complaints about it. Because we are an experienced partner, they know that question that we ask are relevant questions. I guess if you are an inexperienced user, and don't know how to ask questions to them, it could be different. However, we know exactly who to talk to and what to ask. As an experienced user, the experience might be different. View full review »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
The level of direct customer service and technical support is great when you are a paying customer or a Mendix partner, if you are not the support is limited to the forum which is mostly run by community members, however even Mendix personnel will answer your questions. So I would say it is alright. They have improved it a lot the last couple of years, and they continue to improve as their user base grows. View full review »
Industry Expert and Advisor at a financial services firm
Technical support is quite okay, although as they expand they will probably have to increase their global support. View full review »
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