Meraki Dashboard Customer Service and Technical Support

Solutionf170
Solutions Consultant at a comms service provider with 201-500 employees
To be honest about the technical support, in Kuwait we deal with a Cisco distributor and not Cisco directly. If we have any issues, we contact the Cisco distributor and not Cisco directly. So the technical support is not genuine Cisco support, which has an excellent reputation. We made the purchase through a vendor named Nordicom, and they would be the company that provides technical support. At this point, we have not had any problems that required contacting the vendor to get a solution. While I am sure that they will be competent as a Cisco vendor because it requires certification, I do not know for a fact about how good their technical support actually is. View full review »
Meraki677
Product Specialist at a comms service provider with 1,001-5,000 employees
The technical support that I've experienced so far has been very good. The guys used to literally log the ticket on the dashboard, and they answer us. It's normally back within a day or so, so they've been very helpful. View full review »
Tech3677
Apprentice Technical Project Manager at a retailer with 201-500 employees
Technical support is great. They've been great. View full review »
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.
NetworkTf472
Network Technician at a government with 10,001+ employees
We have been in contact with technical support, but I have not dealt with them personally. View full review »
NetworkA48fa
Network Administrator at a healthcare company with 201-500 employees
I haven't yet needed to use technical support. View full review »
Jason Polce
Practice Director Network Infrastructure at Maureen Data
The technical support has been great. Whenever you call them, they're responsive and we get an answer. View full review »
NetworkS8f50
Network Support at a retailer with 5,001-10,000 employees
If we experience any problem I can call technical support right away. If I have to do something like replacing a switch, they send it to me within two business days. View full review »
Michael_Tint
Head of Defense Analytics at clearmatics
Technical support is pretty good. They come back to me with the answers or at least help me with how to get answers. View full review »
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.