Meraki MX Customer Service and Technical Support

Luis Mendes
Network Security Engineer at Techbase
The technical support is very good. Anytime we ask about some issue that we cannot solve we send an email for Meraki and receive a reply in minutes. View full review »
MXfirew677
CEO at ITSG SA
Technical support is very good and quick. We have had some incidents and best response on a couple of various issues. They are very efficient. View full review »
Phillip Peerman
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company with 51-200 employees
Tech support is available from the dashboard. Meraki tech support staff have a lot more visibility into your network than you do, which is frustrating at times. I understand the approach is to keep the dashboard easier to understand. This will frustrate more advanced users at times. View full review »
Learn what your peers think about Meraki MX . Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.
Amr Khalil
LTE RF Optimization Sr. Engineer at Spectrum
The solution's technical support is good. I would rate it 8/10. View full review »
Jim Arvas
IT Support Admin at KuehneAndNadel
Technical support is good. It's a firewall company for medium-to-small companies. It's a little bit expensive. In order to work with Meraki support, you have to buy permission. Buying a contract for support is three years plus some money. Usually, one or two people is enough to monitor it. View full review »
Jurgen Dendas
Network and Security Administrator at AJINOMOTO-OMNICHEM
As of right now, I've never needed technical support. I've never had one issue with Meraki. View full review »
Elie Cattan
IT Specialist and Senior Consultant at Netserve
We usually buy it and we install it ourselves. So we don't need support. View full review »
MarkoOnninen
CEO at INNO VISIO
Their technical support has been great. View full review »
Learn what your peers think about Meraki MX . Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.