Micro Focus Network Node Manager Customer Service and Technical Support

Prem Raj
Technical Consultant / IT Architect at Alpha Data
I have a lot of experience with technical support, both directly and indirectly. I have premium support with the company so I've been in touch with everyone and know them. Premium support is quite good. You get all the support you need immediately, but if you rely on standard support it's not as efficient and it can take time. It can be a cumbersome process. It's worthwhile to take the premium support. View full review »
Muhammad-Bilal
Sr. Technical Analyst software services at Multilynx
We are very dissatisfied with the technical support. We have multiple demands and even the engineers are not satisfied. It used to be better but recently it's been a problem. I think they focus mainly on network calls. They're not always available due to the different time zones of different customers. It can take a few hours to resolve issues. As a result, I assume that in the coming years, Micro Focus will have less share of the market. Technical support should be improved. View full review »
it_user746679
Seniorkonsulent Nettverksstøtte at a healthcare company with 1,001-5,000 employees
First line of support can be time consuming to collaborate with. Sadly, this got worse when HPE outsourced their support. When cases are elevated, the support and problem solving is usually sped up and excellently handled and resolved. View full review »
Find out what your peers are saying about Micro Focus, IBM, Broadcom and others in Network Management Applications. Updated: June 2020.
426,772 professionals have used our research since 2012.
PankajSoni
Sr. Consultant at a tech services company with 10,001+ employees
Not good compared to IBM or Zenoss support. View full review »
Find out what your peers are saying about Micro Focus, IBM, Broadcom and others in Network Management Applications. Updated: June 2020.
426,772 professionals have used our research since 2012.