Microsoft Analytics Platform System Customer Service and Technical Support

Delivery Lead at a tech consulting company with 1-10 employees
I have definitely been in touch with Microsoft's technical support because I have worked for Microsoft before. Because of that, I have got a lot of experience with Microsoft support directly. I have worked with Microsoft support in the capacity of premier services. When they provide services to premier customers they definitely need to serve at the highest standard possible. From the escalation standpoint, sometimes users find it very disappointing because it is difficult to get through the initial support level. But when it comes to customer satisfaction overall, I think their services are above average compared with other similar product providers. But, of course, customers need to pay a premium price to get that kind of attention in support in the first place. View full review »
Manager - Infrastructure at a government with 1,001-5,000 employees
We rarely contact their technical support. View full review »
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